Clinic Co-ordinator

The applicant should have excellent organisational and interpersonal skills and the ability to work well under pressure. The ability to use their own initiative is essential. The post holder deals with patients, relatives, and healthcare professionals on the phone, and occasionally face to face, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner.

They need to have an excellent working knowledge of Microsoft Packages such as Word, Excel, and Outlook.

• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice

• Clerical / administrative experience, including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person
• Previous NHS experience
• Experience of using a Patient Administration System

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work on your own, using your own initiative, if required
• Confidence to handle difficult conversations with patients, relatives and carers
• Effective organisational skills
• Good IT skills including Microsoft packages
• Working Knowledge of outpatient policies and procedures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.