Bookings Administrator

An exciting opportunity has arisen to support our prestigious private healthcare service. We are looking for a highly motivated administrator to join our team, based at our screening office in Yate, near Bristol. In this key role, you will contribute directly to delivering a high-quality, patient-focused service.

We are looking for someone with comprehensive administration skills, who is computer literate and has excellent communication skills; previous NHS/clinic experience would be advantageous. If you are enthusiastic, proactive, enjoy the challenge of working in a fast-paced environment and interested in joining a team who are dedicated to delivering the best service possible, this could be the role for you.

As a Bookings Administrator, you will work collaboratively to facilitate the smooth running of the patient pathway and will ensure a coordinated and streamlined administrative process that revolves around the patient and their individual needs.

You will play a vital role in the patient journey by managing inbound calls, booking a wide variety of clinical services, and ensuring patients receive timely results and reports.

A key aspect of the role is ensuring diagnostic images are promptly reported and referrers/patients receive reports in a timely manner. This requires excellent communication skills, with a degree of empathy and sensitivity. The post holder will liaise with various external colleagues.

Since 2018, TIC Health has proudly partnered with the NHS to deliver managed imaging services, including mobile CT, MRI, and mammography and static private clinics. With a state-of-the-art fleet of over thirty mobile and modular imaging systems, TIC provides high-quality, accessible imaging solutions across the UK and Europe. By investing in the latest CT technology, TIC designs mobile units that prioritise patient comfort and improve service efficiency.

In addition to imaging, TIC Health offers a range of medical services, including GP clinics and cardiac screening.

TIC Health is committed to advancing healthcare accessibility and quality, making a lasting impact on patient care.

The Bookings Administrator will be responsible for providing clerical and administrative support for TIC Health private patients and the Lung Cancer Screening Programme. Working as part of a multi-disciplinary team, you will answer incoming calls promptly and professionally. Book appointments across a range of services including: MRI, CT, Ultrasound, X-ray, ECGs, ETTs, Blood tests and GP consultations.

Issue invitations adhering to programme deadlines, be a direct point of contact for patients, including a large volume of telephone calls and provide the radiography staff with administrative support to ensure onward referrals / outcomes are issued in line with key performance indicators. The role will require a flexible approach, and the candidate will be required to work in a fast-paced environment, delivering to tight deadlines.

Be the first point of contact for all patients

Use the dedicated Patient Admission Systems (PAS) to book appointments and record information as required across multiple platforms.

Use appropriate methods of communication to build confidence and credibility of all services with representatives from external agencies and organisations.

Ensure all imaging reports are sent and received within expected timelines and be a point of escalation.

Provide key information, advice, and guidance to participants.

Maintain confidentiality in respect of all patient and staff information in line with Data Protection Act.

To be patient focused when representing the service; ensuring that all patients are given welcoming, supportive, and helpful.

Deal with all calls, enquiries and messages in a professional manner, relaying messages to the wider team and taking appropriate action.

Manage and prioritise own workload.

Work as an effective team member, demonstrate good personal communication skills, and actively promote excellent team and interdisciplinary relationships.

Assist with data collection activities by ensuring records are up to date; maintain accurate,…