Ward Clerk

The Trauma & Orthopaedic Ward is an 18 bedded bust ward. The Ward Clerk position is first point of contact for patients, relatives and visitors and therefore must offer excellent customer service, which will include being polite, respectful and helpful at all times, and effectively deal with a diverse range of people in a sensitive and confidential manner. The successful candidate must always have a professional appearance and will provide an efficient and effective administration service to the ward team and contribute to the delivery of a consistently high standard of patient care.

They will be expected to organise and prioritise their own workload. Good IT and organisational skills are required. Experience in administrative duties is an advantage. Previous Ward Clerk experience is desirable but not essential as training will be given.

This vacancy may close early if a sufficient number of applications are received.

Communication
:

• To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• Show a caring and professional approach towards patients and visitors when carrying out all duties
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
• When answering the telephone state your name and your role, speak clearly and be polite. Always maintain patient confidentiality.

Organising and Planning
:

• Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
• Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
• Prepare patient notes for coding within the relevant deadlines set by the coding team
• To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
• Undertake the role's duties in the case of a major incident in your department
• Attend appropriate meetings as required by the role's line manager
• Ensure the "Reception area" is kept clean and tidy at all times

UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain staff representing the diversity of the local population. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

• Previous reception or customer facing experience
• Clerical/administration experience including filing and/or reception
• Previous NHS experience

• Excellent/professional telephone/ reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Able to communicate clearly and act quickly in emergency
• Good IT skills including Microsoft packages
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team
• Confidence to handle difficult conversations with patients, relatives and carers
• Tidy and methodical working practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.