Receptionist, Administrative​/Clerical

Come and join one of the UK's largest providers in complex care. We'd like you to join us as a Receptionist at our service Frenchay in Bristol. Frenchay Brain Injury Rehabilitation Centre is a 52 bed centre, we specialise in the treatment of adults with complex physical and cognitive impairments, challenging behaviours and neuropsychiatric disorders resulting from a brain injury. We offer comprehensive assessment, rehabilitation and therapy with amazing facilities including Accessible therapy kitchens, Hydrotherapy pool, Two gymnasiums plus 5 large day rooms, three with direct access landscaped gardens.

We also have 2 minibuses and a car for those important appointments and days out! Visa sponsorship for this position is not currently available

Full time Days Monday to Friday 8:30 am - 4:30pm or 9:00am - 5:00pm £26,260.52 - £27,199.09 (FTE) Per annum (Pro rata)

• Be responsible for the efficient delivery of high-quality reception cover, clerical and other administrative services.
• Assist with the day-to-day administrative functions to ensure the smooth running of the Centre.
• Provide a friendly, welcoming reception service to all visitors, patients, and relatives.
• Ensure confidentiality is always adhered to by staff in the proximity of the reception area.
• Ensure that visitors to the Centre are signed in and out of the Visitors Book.
• Ensure the Reception Desk is covered throughout the working day.
• If required, escort visitors to their destination in the Centre.
• Communicate sensitively with patients and relatives.
• Answer telephone calls, taking accurate and concise messages and action appropriately.
• Deal with general queries and enquiries in an efficient, polite, and professional manner.
• Answer the car barrier phone; ensuring visitors are specifically for the Frenchay Brain Injury Rehabilitation Centre.
• Be responsible for the reception duties on the front desk, ensuring an efficient and welcoming reception service is provided to all visitors to the Centre.
• Manage incoming and outgoing post on a daily basis.
• Ensure the stationary cupboard is adequately stocked.
• Take delivery of goods, check delivery notes against goods received and pass details of the delivery to the relevant person.
• Check goods invoices and highlight errors/omissions.
• Maintain the Centre notice boards on a weekly basis, ensuring all information is up to date and tidy.
• To cover Reception on Bank Holidays in rotation with other Reception staff.
• Provide high standard administration to the Multi-disciplinary Team for their clinical work including the typing of letters, minutes, correspondence, discharge reports, review documents and general typing duties.
• Provide administrative support for the Multi-disciplinary Team including filing, photocopying etc.
• Be responsible for organising patient reviews, setting the dates, inviting the relevant people, typing the reports and distributing them as necessary.
• Support the Multi-disciplinary Team in maintaining effective communication and team working.
• Maintain a high standard of patient and staff confidentiality.
• Assist with the day-to-day administrative functions to ensure the Centre operates effectively and efficiently.
• Work in conjunction with the admin team, providing cover for their work when required and assisting when workload demands.
• As a member of the Team, contribute to the induction and training of new staff as appropriate.
• Accept designated responsibilities from the Hospital Director appropriate to the job role.
• Arrange patient appointments, liaising with external professional agencies, e.g. other Hospital Departments, Dentists, Opticians, and the BIRU Medical Team.
• Book transport for patient appointments and organise BIRU Driver timetables.
• Prepare for external appointments by liaising with patients and family members to determine benefit.
• The post-holder will:
  Be of a smart and professional appearance at all times and adhere to the uniform policy.
• Always project a positive, polite, and welcoming image.
• Maintain a high standard of confidentiality.
• Adopt a flexible, team player approach to meet the needs of the Centre.
• Manage time effectively, ensuring work is prioritized and deadlines are achieved.
• Be respectful of patients, relative's visitors, and colleagues at all times.
• The post-holder will:
  Be required to develop and maintain good working relationships with colleagues, patients, visitors, carers, members of the multi-disciplinary care team and senior professional and managerial staff.
• Conform at all times to the Policies and Procedures of the Company, with regard to confidentiality, financial and administrative responsibilities, and treat patients, colleagues and visitors with dignity and respect at all times.
• Practice the requirements of the Health and Safety at Work etc Act 1974 and take responsibility for ensuring that work is undertaken in such a manner as to ensure the health, safety and welfare of themselves and others. This should be done by ensuring that work is undertaken in…