Ward Clerk

Main area Trauma & Orthopaedics Grade Band 2 Contract Permanent Hours Part time - 22.5 hours per week (Monday, Tuesday and Wednesday 08:00-16:00) Job
-S0378-LMG

Employer Bristol NHS Foundation Trust Employer type NHS Site Bristol Royal Infirmary Town Bristol Salary £25,272 pa pro rata Salary period Yearly Closing 04/08/2026 23:59

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

The Trauma & Orthopaedic Ward is an 18 bedded bust ward. The Ward Clerk position is first point of contact for patients, relatives and visitors and therefore must offer excellent customer service, which will include being polite, respectful and helpful at all times, and effectively deal with a diverse range of people in a sensitive and confidential manner. The successful candidate must always have a professional appearance and will provide an efficient and effective administration service to the ward team and contribute to the delivery of a consistently high standard of patient care.

They will be expected to organise and prioritise their own workload. Good IT and organisational skills are required. Experience in administrative duties is an advantage. Previous Ward Clerk experience is desirable but not essential as training will be given.

Communication
:

• To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• Show a caring and professional approach towards patients and visitors when carrying out all duties
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• When answering the telephone state your name and your role, speak clearly and be polite. Always maintain patient confidentiality.

Organising and Planning
:

• Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
• Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
• Prepare patient notes for coding within the relevant deadlines set by the coding team
• To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
• Undertake the role’s duties in the case of a major incident in your department
• Attend appropriate meetings as required by the role’s line manager
• Ensure the "Reception area" is kept clean and tidy at all times

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our…