Operations & Finance Assistant

Operations and Finance Assistant

Location: Bristol, hybrid

Role Type: Maternity Cover – until April 2027 with the potential to become a permanent role

Reports to: People & Operations Lead

PACT Solutions is a specialist management and digital transformation consultancy working exclusively with higher education institutions across the UK.

We help universities solve complex challenges across strategy, student records, data, change and delivery. Our work often sits at the heart of major institutional transformation, helping partners improve the student journey, modernise operations and deliver change more effectively.

PACT has grown quickly and is now entering its next phase. We are moving from a founder-led boutique consultancy into a more scaled and structured business, while protecting the quality, culture and partner focus that have made us successful.

We combine the agility and collaborative spirit of a close-knit consultancy with the credibility, structure and professionalism needed to deliver meaningful digital transformation.

Our values sit at the heart of everything we do:

• Partnership: We work with you, not for you.
• Integrity: We do the right thing, even when it requires difficult conversations.
• Inquisitive: We dig deeper to uncover what will truly deliver value.
• Transformative: We focus on outcomes that create lasting, measurable improvement.

We are looking for an Operations and Finance Assistant to support the effective day-to-day running of PACT.

This is a varied role covering business administration, finance support, project coordination, contracts, onboarding and internal operations. You will work closely with the Finance Lead, Directors and wider team to ensure that routine operational and financial processes are completed accurately and on time.

You will maintain trackers and records, coordinate meetings and internal activities, support invoice and timesheet processes, prepare standard documentation and help respond to queries from colleagues, partners and suppliers.

This role would suit someone at the beginning of their career who is organised, dependable and comfortable working with both administrative detail and numbers. You will receive support and guidance while gradually taking ownership of routine processes as your knowledge and confidence develop.

To provide accurate and reliable administrative support across PACT’s operational and finance activities, helping the business run efficiently and ensuring that records, documentation and routine processes are maintained to a high standard.

1. Operations and Project Administration

Support the effective coordination of day-to-day business and project activities.

• Maintain project trackers, action logs, internal systems and shared folders.
• Book meeting rooms and coordinate virtual and in-person meeting logistics.
• Support the organisation of team days, internal events and conferences.
• Prepare routine documents, reports and operational updates.
• Support project delivery by coordinating meetings, maintaining project documentation and trackers, monitoring actions and deadlines, and assisting project teams with day-to-day administration.
• Identify missing information, approaching deadlines or administrative issues and escalate them appropriately.

2. Finance Administration

Provide routine administrative support to the Finance Lead and wider business.

• Monitor timesheet submissions and follow up on missing or incomplete entries.
• Log supplier invoices and check that the required information and approvals are in place.
• Route supplier invoices for approval and payment in line with company processes.
• Support the processing of employee expenses and collection of receipts.
• Respond to routine invoice and payment queries, escalating more complex matters to the Finance Lead.
• Support routine credit-control activity, including sending approved payment reminders.
• Collate information required to support month-end processes and basic reconciliations.
• Flag discrepancies, duplicate invoices, unexpected charges or missing approvals promptly.

3. Contracts, Onboarding and Compliance

Support the administration of contracts,…