Band 3 Receptionist​/Clinical Services Administrator

Main area CAMHS Receptionist / Administrator Grade Band 3 Contract Permanent Hours Part time - 18.75 hours per week (Monday, Thursday, Friday) Job
-CAMHS
064-0926

Employer Avon and Wiltshire Mental Health Partnership NHS Trust Employer type NHS Site CAMHS Knowle Clinic Town BRISTOL Salary £25,760 - £27,476 pro rata Salary period Yearly Closing 01/10/2026 23:59

The post holder will provide reception and administrative support service within the Child and Adolescent Mental Service (CAMHS) at the direction of the Clinical Services Lead Administrator.

They will have telephone and face-to-face contact with families/carers and the children and young people who attend our service and liaise with a wide range of professionals via email, face to face or on the telephone. This will include Social Care, Education, and other health professionals such as school health nurses, paediatrician’s and GP’s.

To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.

This will include being the first point of contact for that team, ward or department and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems
including Word and Excel.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (IAPTUS).

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes.

They will need to be able to work within a team effectively and share work streams where appropriate.

There may be a requirement to provide supervision to support administrators or apprentice posts.

The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates.

Their work is managed rather than supervised and they are accountable for their own actions – manager is available for reference, generally,
they will manager their own workload.

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and…