Reception Team Leader

Reception Team Leader Nuffield Health Parkside Hospital | Patient Services |Permanent | 37.5 hours | Varying shifts

At Nuffield Health Parkside Hospital, we are looking for someone to help manage our reception teams and drive exceptional levels of customer service. Previous supervisory experience within a clinical or hospital setting would be beneficial.

• Manage staff rotas, ensuring all shifts are covered and stepping in personally to provide additional support when needed.
• Support induction, training, and ongoing mentoring for new team members.
• Ensure work is delivered on time and in line with established policies and procedures.
• Help coordinate and optimise staff resources across the site.
• Identify skill gaps within the reception team and contribute to planning and delivering training, including the annual training plan and appraisal process.
• Ensure reception colleagues complete and validate all required training.
• Provide accurate staff data to management to support continuous improvement and strategic planning.
• Oversee daily reception processes, maintaining high service standards and ensuring practices align with Nuffield Health values.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free membership across all our Fitness & Wellbeing Clubs to an online GP, financial wellbeing support and a cycle to work scheme. At Nuffield Health, we'll take care of what's important to you.

Nuffield Health Parkside Hospital is one of the leading private hospitals in South-West London. We opened in 1983 and are located opposite Wimbledon Common. Our hospital is easily accessible from Central London and the surrounding areas.

For over 35 years, we have provided first-class independent healthcare for the local community.