Client Associate; Workplace

At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.

Are you passionate about making a difference in people’s lives? Do you thrive in a role where attention to detail and excellent communication are key? If so, we have an exciting opportunity for you to join our team as a Client Associate.

At our core, we’re dedicated to supporting individuals with a wide range of physical, neurodivergent, and mental health conditions, helping them thrive in their workplaces. From mobility issues and musculoskeletal conditions to neurodivergent conditions such as dyslexia, ADHD, and autism spectrum conditions, our services are designed to ensure everyone has the tools and support they need to succeed.

As a Client Associate, you’ll play a vital role in managing cases end-to-end, making sure that assessments, treatments, and workplace adjustments are delivered seamlessly. You’ll ensure our clients and their employees are kept informed and supported every step of the way.

We value the people who work with us and our rewards package is reviewed regularly to reflect this. It currently includes:

• Competitive salary, dependent on qualifications and experience.
• Contributory pension scheme(up to 6%).
• Life assurance.
• 25 days of annual leaveplus bank holidays, increasing with length of service.
• A day off for your birthday(non-contractual).
• Discounted gym membership.

• End-to-End Case Management
  :
  Managing cases from initial referral to completion, ensuring all processes are followed and SLAs are met.
• Booking Appointments
  :
  Scheduling workplace assessments, treatments, and coaching sessions with internal clinicians or third parties.
• Liaising with Stakeholders
  :
  Acting as a key point of contact for clients, employees, internal colleagues, and suppliers via phone, email, and letters.
• Report Management
  :
  Reviewing and proofreading reports to ensure accuracy and compliance, escalating any concerns as needed.
• Coordinating Workplace Adjustments
  :
  Ordering equipment, software, and organising coaching sessions, while keeping all stakeholders informed every step of the way.
• Supplier Collaboration
  :
  Working closely with our network of suppliers to ensure the timely delivery of services and adjustments.
• Financial Administration
  :
  Adding fees to cases, calculating costs, raising purchase orders, and approving invoices using SAP Concur.
• Problem-Solving
  :
  Handling escalations, complex cases, and blockers, ensuring swift resolutions and maintaining client satisfaction.
• Data Management
  :
  Updating spreadsheets, maintaining records, and producing management information (MI) to track and report progress.
• Upholding Standards
  :
  Acting in line with our core values of diligence, honesty, professionalism, and exemplary customer service, while ensuring compliance with data protection laws and company policies.

• Excellent Communication Skills
  :
  Both verbal and written, to liaise effectively with a variety of stakeholders.
• Attention to Detail
  :
  With the ability to manage multiple tasks and work under pressure without compromising quality.
• IT Proficiency
  :
  Comfortable using databases, Outlook, Word, and Excel.
• Customer Service Experience
  : A background in providing exceptional customer support.
• Proactivity and Initiative
  : A solutions-focused attitude with a willingness to take ownership and…