Medical Secretary – BridgeView Medical Job Bristol area,West of England England UK,Administrative/Clerical

Due to an increasing workload, we have an exciting opportunity for a part time Medical Secretary to join our team on a 1 year fixed term contract.

About us

Bridge View Medical is an established practice and Primary Care Network in its own right. We have 4 sites in South Bristol all close to the bustling harbour side and vibrant North Street.

With c39,000 patients cared for by a wonderful team of 150 dedicated Partners and staff, we pride ourselves on being a larger practice with all the benefits this has to offer while still retaining a friendly and supportive culture.

We are a teaching, training and research practice and recently became the proud recipient of South Bristol Academy Teaching Practice Award for our outstanding contribution to medical teaching.

Job Summary

To work flexibly to provide efficient, high quality secretarial, administrative and support services to the GPs and health professionals as required and to maintain office cover.

This will involve word processing, typing skills with general clerical work.

Duties and Responsibilities Secretarial

To provide an efficient copy typing and word processing service for GPs and health professionals as required. This includes the typing/proof reading of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
Process and maintain referrals using the E Referral System. Maintain all work streams within the E Referral system.
Process patient requests via Klinik
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
Process private work requests.
To retrieve medical records and process requests for the completion of medical/insurance records/photocopying and Subject Access Requests requests/checking of notes and processing through data processor.
Raise invoices and receive payments for private work.
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
To be able to retrieve test results, clinic letters, discharge summaries from appropriate computer systems, or liaise with secondary care staff.
To assist with the gathering of statistics and information when required.
To provide cover for members of the secretarial team during periods of sickness and annual leave.
Maintain adequate supplies of office stationery in order to perform your secretarial duties, informing appropriate member of staff when supplies are low.
Process requests and queries from all systems used within a clinical setting.
Process requests and queries received via email.

Organisational

Working as part of a team, with individual responsibilities of ensuring all secretarial tasks are completed to a high standard of professionalism.
Organise own day to day tasks.
Make suggestions for improving working procedures

Communication

Communicate on a daily basis with GPs, care navigators, other clinical or non-clinical staff, health care professionals and other health centre users.
Communicate daily with patients, face to face and via clinical platforms.
Interface between surgery, GPs and social services, secondary health centres and community services.
To be aware of confidentiality and communicate sensitive information in a discreet and sensitive manner.
Communicate information, messages, results or requests for follow up appointments to patients in a tactful and clear manner. Ensure patients have understood the information that has been given to them.
To liaise by telephone with a wide range of outside social care services, secondary health centres and other health care service providers.
To be aware of confidentiality and communication of sensitive information in a discreet and appropriate manner.
Deal appropriately with general enquiries and requests for information from patients and other service users.
Ensure urgent referrals are emailed or sent via eRS the appropriate department.
Work collaboratively with other team members and able to cover their absences across the business

Education and Research

To participate in mandatory training, personal development plans to learn new skills as part of self and professional development.

Responsibilities common to all posts

To ensure that the services managed by the post holder are delivered to a high standard, and to work with the clinical governance team to ensure that appropriate systems and processes are in place, and to ensure that BVM develop an…