Medical Receptionist​/Administrator

Reception and administrative post at Nightingale Medical Centre, one of the GP practices run by Dr Laliwala and Partners in Peterborough. The role centres on telephone and face-to-face patient contact, appointment management and keeping records up to date on Systm One. Cover at other practice sites is expected, and the working day runs from early morning to 18:30. Prior reception or customer-facing experience is essential, while GP practice experience is desirable.

• Answer telephone calls, deal with patient enquiries and transfer calls when needed
• Process face-to-face, telephone and online patient requests
• Maintain and monitor the appointment system, booking, cancelling and amending appointments
• Signpost patients to the right healthcare professional, service or support
• Update and maintain patient records on Systm One, including adding codes where appropriate
• Process new and temporary patient registrations
• Process correspondence such as Subject Access Requests, insurance reports, solicitor requests and DVLA forms
• Provide a welcoming reception service to patients and visitors
• Carry out data entry, photocopying, scanning and general administrative tasks
• Provide cover at other practice sites when required
• Support clinical and non-clinical colleagues with administrative tasks
• Keep the reception area, patient notice boards and working environment tidy and effective

• Good standard of general education, including English and Maths
• Good written and verbal communication skills

• Previous experience in a reception, administrative or customer-facing role
• Experience dealing with members of the public professionally and courteously
• Experience of working as part of a team
• Good IT skills and experience using computer-based systems

• Flexible approach to hours, including early starts and late finishes up to 18:30
• Willingness to cover other practice sites when required
• Ability to stay calm and professional under pressure
• Ability to prioritise and manage multiple tasks
• Excellent communication and interpersonal skills
• Understanding of patient confidentiality and data protection

• Reliable, punctual and able to adapt to changing service needs
• Friendly, professional and patient-focused approach
• Willingness to undertake training and continued development

• NVQ Level 2 or 3 in Business Administration, Customer Service, Healthcare or a similar qualification
• Relevant IT or administrative qualification
• Previous experience in a GP practice, NHS or other healthcare setting
• Experience using Systm One
• Experience managing appointments, patient enquiries and telephone calls in a busy environment
• Experience handling confidential and sensitive information