Patient Pathway Assistant

Essential criteria

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

1x substantive role, 30 hours per week

1x secondment / fixed term role, 22.5 hours per week for 12 months.

A fantastic opportunity has recently arisen within the Bristol Breast Care Centre as we are advertising for a Patient Pathway Assistant to join our very busy, fast paced specialty. This team are focused on helping manage the administrative processes for patients and provide the best experience possible.

The ideal candidate will need to be able to work in a calm, logical, organised and methodical way in a busy environment. This is a high-pressured department, so the ability to multitask will be essential.

The role will be to support all administration aspects of the patient pathway in line with cancer pathways and 18 weeks Referral To Treatment guidelines, therefore 18 weeks and cancer pathways knowledge would be extremely beneficial.

This role also involves working closely with the consultant team and Patient Pathway Coordinators, deputising for them as required. This role also involves working closely with the reception team, supporting with reception cover and prepping clinics as needed.

Main duties of the job

The Patient Pathway Assistant will be responsible for supporting the clinical teams in managing all administrative tasks across inpatient and outpatient activity in Breast Care. This will include taking high volume calls, processing and responding to email queries, booking many different types of appointments and processing clinical letters. You will also be assisting the Cancer Nurse Specialist team with their admin tasks.

This, as well as any other tasks deemed necessary in line with banding.

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has…