Administrator - Diabetes & Endocrinology

Administrator role in the Diabetes and Endocrinology Service at Bristol NHS Foundation Trust, which includes the specialist Insulin Pump Service. The work centres on outpatient appointment booking, waiting list and RTT pathway management, processing referrals and clinic outcomes, and producing patient correspondence. The post sits alongside consultants, diabetes specialist nurses, pump educators and dietitians, with support for pump-related clinics and education events.

Fit depends on exceptional typing skills and prior use of a computerised patient administration system.

• Outpatient appointment booking and scheduling
• Managing the waiting list and RTT pathways, including validating patient pathways
• Processing referrals and clinic outcomes
• Producing and processing patient and clinical correspondence
• Maintaining electronic patient records
• Administrative support for the Insulin Pump Service and CGM clinics
• Coordinating pump-related clinics and education events
• Supporting patients using insulin pump technology
• Responding to enquiries from patients, clinicians and external organisations
• Monitoring data quality and performance and producing reports
• Supporting service improvement and operational delivery across the service
• Following Trust policies, national guidance and administrative procedures

• Minimum three GCSEs or O levels, including English Language and Mathematics
• NVQ Level 3 or equivalent experience

• Experience of typing or secretarial duties in an office environment
• Experience of administrative and clerical practices and processes Skills & knowledge
  • Preparing and sorting documentation and data, and checking the layout and content of correspondence
  • Exceptional typing skills, processing large volumes quickly and accurately
  • Extensive working knowledge of Microsoft Word and Outlook
  • Organisation and prioritisation skills
  • Working to tight deadlines and under pressure
  • Working independently with initiative, knowing when to seek guidance
  Other
  • Willingness to learn new IT skills and technology
  Nice to have
  • RSA or equivalent typing qualification, or demonstrated extensive experience and skill
  • Knowledge of medical terminology
  • Experience of working in the NHS or another patient or customer-focused environment
  • Knowledge of audio typing or digital dictation
  • Experience of working with Excel spreadsheets