Chemotherapy Booking Coordinator

This 12-month administrative post sits in the Chemotherapy Booking Team, part of the admin team at the Myrtle Road Offices of the Bristol Haematology and Oncology Centre. The role coordinates chemotherapy schedules, pre-assessment appointments and supportive care such as blood tests and line care, and manages shared inboxes and queries with clinical teams. It is office-based, with telephone patient contact and some flexible working once staff are fully trained.

Essential criteria include NHS booking experience and experience of the MOSAIQ booking system.

• Coordinate all aspects of patient treatment, including pre-assessment appointments, chemotherapy schedules and supportive care such as blood tests and line care
• Manage chemotherapy slots across various sites
• Act as the point of contact for queries from clinical and non-clinical staff
• Manage the different inboxes and liaise with clinical teams on queries
• Monitor, manage and validate active and backlog waiting list data
• Manage patient communications by telephone and create letters, emails and text reminders using Trust systems
• Escalate patient queries, capacity problems and general issues to the line manager or relevant clinical staff
• Implement the DNA policy and investigate patients who do not attend their appointments
• Take action to prevent breaches of maximum waiting times and ensure reasonable notice and choice of admission date in line with the PAP
• Attend meetings as required by the line manager

• GCSE grade C or above (or equivalent) in English Language and Maths

• Experience working in an NHS administrative or booking environment
• Experience using the MOSAIQ booking system
• Experience working with electronic patient record systems and databases
• Experience managing waiting lists and appointment scheduling
• Experience working in a fast-paced environment while meeting deadlines
• Experience communicating with patients, relatives and multidisciplinary teams

• Experience handling confidential and sensitive patient information, with understanding of confidentiality, GDPR and Information Governance
• Competent in Microsoft Office applications including Outlook, Word and Excel
• Excellent organisational and time management skills, with the ability to prioritise workload and manage competing demands
• Excellent communication and interpersonal skills, including professional communication with patients, carers and healthcare professionals
• High level of accuracy and attention to detail

• NVQ Level 3 in Business Administration or equivalent qualification
• Evidence of ongoing professional development

• Flexible working options once staff are fully trained