Bookings Administrator - Private Clinic

This Bookings Administrator post sits within TIC Health's private patient service, supporting the team that books diagnostic and clinical appointments for private patients. The work centres on answering patient calls and emails, booking imaging, blood tests and GP consultations, and keeping records accurate on the patient admission system. The post is fast-paced, with tight deadlines and a multi-disciplinary team, and includes monitoring virtual Lung Health Check clinics.

Five GCSEs at grade C including English and Maths are essential, and previous NHS experience is an advantage.

• Be the first point of contact for patients, handling inbound calls, emails and booking enquiries, and relaying messages to the wider team
• Book appointments for MRI, CT, ultrasound, X-ray, ECGs, ETTs, blood tests and GP consultations
• Use the Patient Admission System to book appointments and record information and telephone contacts in line with service guidelines
• Liaise with hospital departments, private providers, GP surgeries and external colleagues
• Support radiography staff so that referrals and outcomes are issued in line with key performance indicators
• Give patients key information and guidance in a welcoming, supportive and compassionate way
• Manage and prioritise own workload to tight deadlines
• Monitor virtual Lung Health Check clinics to ensure full appointment use
• Keep patient and staff records accurate, up to date and legible, including for data collection, under data protection law
• Maintain confidentiality of all patient and staff information
• Follow the participant administration pathway, administrative procedures and TIC Health policies
• Complete mandatory training, including information governance, and agree a personal development plan

• Five GCSEs at grade C or equivalent including English and Maths

• Experience in an administration role
• Experience of working in a team and on own initiative
• Experience of dealing with the general public
• Working knowledge of Microsoft Office, IT systems and software

• Excellent interpersonal, communication and organisational skills
• Confident, friendly telephone manner
• High degree of accuracy and attention to detail
• Handling confidential information sensitively
• Working under pressure to deadlines, prioritising and planning tasks
• Advanced keyboard skills with speed and accuracy

• Flexible and reliable
• Calm, polite and tactful
• Enthusiastic and motivated
• Commitment to continued personal and educational development
• Adherence to TIC Health values and behaviours

• IT user qualification
• Word processing qualification
• Experience of working with databases
• Experience of using a Patient Administration System or similar
• Previous NHS experience
• Previous call-centre or healthcare bookings experience