Medical Secretary​/Administrator

The post sits within the administrative and medical secretarial team at Greenway Community Practice, a GP practice with a large multidisciplinary team. Core work is handling clinical correspondence, referrals and hospital results, and read-coding information into patient records. It also covers medical reports for insurers and solicitors, a private fees account and admin support to the wider team. Fit depends on prior healthcare setting experience and time spent as a medical secretary.

• Prepare and process clinical correspondence, referrals, reports and medical documentation for GPs and clinicians
• Process and track referrals, investigations and hospital correspondence, liaising with secondary care
• Monitor and action incoming correspondence, including the  inbox, and allocate tasks to clinicians or team members
• Scan and file clinical documents and follow up outstanding actions
• Handle confidential patient information in line with practice policy, information governance and data protection law
• Carry out workflow processes and read-code relevant information into electronic patient records under the coding policy
• Provide administrative support to the wider multidisciplinary team and liaise with healthcare professionals and organisations
• Prepare medical reports, PMA reports and copy records for solicitors, insurers and employers, and arrange medicals
• Maintain the private fees account, recording payments and preparing banking
• Handle incoming and outgoing post, and type referral letters, agendas, minutes and general documents
• Liaise with hospital departments on appointments, results and letters, using ICE, and deal with patient enquiries about hospital appointments
• Devise protocols for secretarial duties

• Educated to GCSE or NVQ level, or equivalent

• At least 2 years' experience of working in a healthcare setting
• At least 1 year's experience as a medical secretary
• Experience of administrative duties

• Understanding of medical terminology
• Attention to detail

• Excellent written, oral and telephone communication, with good interpersonal skills
• Strong IT skills, including MS Office and Outlook
• EMIS user skills
• Effective time management, planning and organising
• Ability to work as part of a team and autonomously
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Proactive and able to use initiative