Receptionist​/Clerical Officer - Children's ED

This Receptionist and Clerical Officer post sits in the Children's Emergency Department at Bristol NHS Foundation Trust, acting as the first point of contact for patients and families. The work centres on greeting and signposting patients, registering them on the Careflow EPR system and liaising with clinicians to keep patients moving through the department. The role requires 12-hour shifts covering evenings, nights, weekends and bank holidays on a 24/7 roster.

Prior receptionist experience in a healthcare setting is essential.

• Greet and signpost patients and relatives as the first point of contact in the Emergency Department
• Register patients on the Careflow EPR clinical system
• Process patients and liaise with clinicians and colleagues to keep patient flow smooth and timely
• Update patients' demographic details when required
• Issue CAS cards to clinical staff for triaging patients
• Answer the reception telephone and deal with queries
• Send discharge letters to GPs and health visitors with discharge paperwork
• Prepare notes for scanning
• Scan notes, upload them to the clinical system and quality check them
• Book appointments for plastics clinic and consultant review clinics
• Work 12-hour shifts including evenings, nights, weekends and bank holidays on a 24/7 roster
• Set high standards of patient care by enacting the Trust's values

• GCSE grade C or above (or equivalent) in English Language and Maths

• Previous receptionist experience in a healthcare setting

• Understanding of administrative and reception duties including filing
• Excellent, professional telephone and reception manner
• Proven organisational skills
• Attention to detail
• Ability to work independently and as part of a team
• Confidence to manage difficult conversations with patients, relatives and carers

• Flexible approach to duties
• Ability to work under pressure and to deadlines while keeping high customer service standards and accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others

• ICT qualification (e.g. EDCL) including Microsoft packages
• Previous NHS experience