Diary Coordinator

Position: Diary Coordinator
Location: R Davies & Son Funeral Directors, Hambrook
Job Type: 12 Month Fixed Term Contract, 38.33 Hours per week
Salary: £27,485.68 per annum

We’re looking for an organised and proactive individual to join our team as a Diary Coordinator. In this pivotal role, you’ll ensure the smooth delivery of funeral services by expertly managing schedules, resources, and communications across our care centres.

You’ll help oversee the logistical flow from first contact to final goodbye, coordinating vehicles, staff, and key documentation — all while maintaining exceptional standards of care and professionalism.

Our Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

At Dignity, we believe that every farewell deserves care, dignity, and respect. As a Diary Coordinator, you’ll be instrumental in making that happen — ensuring everything behind the scenes runs smoothly, so our clients receive seamless service during life’s most sensitive moments.

This is a highly responsible and dynamic position that requires strong coordination, problem-solving, and communication skills. You’ll work closely with the wider team to manage schedules and respond to daily operational demands.

• Create and manage rota schedules for fleet and personnel based on funeral volumes
• Oversee logistics for removals, funeral bookings, and transportation of the deceased
• Coordinate documentation and liaise with third parties (e.g., doctors) to ensure smooth operations
• Allocate resources efficiently and monitor costs, striving to minimise inefficiencies
• Maintain high standards in Health and Safety compliance across all working practices
• Support the day-to-day administrative operations

We’re looking for someone who:

• Is goal-oriented and committed to delivering results under pressure
• Communicates clearly, confidently, and compassionately
• Can think critically and solve operational problems efficiently
• Has strong organisational skills and attention to detail
• Works well independently and as part of a team
• Is comfortable with digital tools and willing to learn new systems
• Is flexible and responsive to the changing needs of the service
• Understands the importance of empathy in emotionally sensitive situations

• Time to recharge – Accrue up to 25 days' annual leave plus bank holidays, based on the hours you work, giving you valuable time to rest, recharge and maintain a healthy work-life balance.
• Planning for your future – 4% matched pension to help you build long-term financial security.
• Everyday savings and perks – Access to My Staff Shop , our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us – Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Making work easier – Free on-site parking available at most of our locations.

• Meaningful purpose – Supporting families through the hardest moments of their lives.
• Grow with us – More career paths and leadership opportunities as our group grows.
• Shape the future – Help us become the UK's number one end-of-life provider and see the difference it makes.