Customer Service Representative - Helpdesk - Shift

Location: West of England

Job:
Support Functions Admin Support Contract type:
Permanent

Schedule:

Full-Time

Location:

Bristol United Kingdom Offer s has an exciting opportunity for a Customer Service Representative
- Helpdesk
- Shift to join our Helpdesk team at Southmead Hospital in Bristol. This is a full-time permanent position working 40 hours per week, 5 days from
7. Shift times are 7.5 hours per day between 07:00 and 19:00. Please note this role involves working one weekend in every three.

What will you deliver?

To provide a professional FM Helpdesk service

To receive calls and enter the details onto the CAFM system to enable the works to be completed

Contact relevant subcontractor and co-ordinate site visits

To support the planned maintenance programme by generating jobs and updating the system when work is complete

Raise Purchase Orders, invoicing, and other ad-hoc administration support to the department

Working 40 hours per week, 7.5 hours per day between 07:00 and 19:00, 5 days from 7 with a 30 minute unpaid break

What can we offer you?

On offer is a competitive salary and benefits package, which includes;24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary

Employee discount shopping schemes on major brands and retailers

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme2 corporate social responsibility days per year Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Attractive Employee Referral Rewards Scheme Access to our growing employee networks
24/7 Employee Assistance Program and access to mental wellbeing appWho are you?

Must have experience of providing excellent customer service ideally in a helpdesk environment

Knowledge of a CAFM system desirable – Maximo Excellent communication skills, both oral and written

Able to work as part of a team and autonomously

Must have good IT skills (able to use email, management systems, databases)
Well organised and able to prioritise workload

Good timekeeper and reliable

Able to work under pressure and to deadlines

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence…