HR Shared Services Senior Administrator; TSS

Join our Temporary Staffing Service (TSS) team and play a key role in delivering a high-quality, efficient staffing service across the University.

This is an exciting opportunity to take on a varied and challenging role, working closely with the TSS Senior Team to support the day-to-day operation of a busy Temporary Staffing Service, while contributing to continuous improvement initiatives that enhance service delivery.

About the Role

You will support a small team responsible for meeting temporary staffing requirements across the University. This is a fast-paced, customer-focused environment where no two days are the same. You'll work with a wide range of stakeholders, balancing operational demands while ensuring an excellent service experience.

The role provides valuable exposure to both people management and data management, making it ideal for someone looking to broaden their leadership and analytical skills.

Key Responsibilities

• Support the effective delivery of the University's Temporary Staffing Service.
• Coordinate a small team, ensuring workloads are allocated effectively across high-volume service areas.
• Monitor service standards, compliance requirements and SLAs, ensuring targets are consistently achieved.
• Build and maintain strong working relationships with stakeholders across the University.
• Produce regular reports and management information to support operational decision-making.
• Identify opportunities for continuous improvement and contribute to service enhancement initiatives.
• Use sound judgement to make informed decisions in a dynamic and demanding environment.
• Plan, organise and prioritise workloads to ensure service delivery remains effective during periods of high demand.

A high level of accuracy and attention to detail is critical to ensure compliance requirements and service level agreements are consistently met.

Hybrid working is available and you will be expected on campus 1 day a week (Thursday).

You have:

• Experience leading or coordinating a team.
• Strong planning, prioritisation and decision-making skills.
• Advanced Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, filtering and reporting.
• Excellent attention to detail and the ability to manage large volumes of data accurately.
• The ability to thrive under pressure and manage competing priorities.

This is a fantastic opportunity to develop both your people management and data analysis experience while making a real impact in a high-volume operational service.

Contract type:
Fixed term (cover until 31/12/2027)

Work pattern:
Full-time

Grade: G

School/Unit:
Human Resources

This advert will close at 23:59 UK time on Sunday 29th November

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