Service Advisor

Service Advisor – Automotive Aftersales

Salary: £29,741 + Bonus (OTE £37,000+)

We are currently recruiting for an experienced and customer-focused Service Advisor to join a busy and professional automotive aftersales team. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment and takes pride in delivering a high standard of customer care.

As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently and professionally.

• Deliver outstanding customer service at all times, both face-to-face and over the phone
• Manage bookings for vehicle servicing, maintenance, and repairs
• Liaise with technicians to ensure work is completed on time and to a high standard
• Clearly explain vehicle faults, repairs, and costs to customers
• Prepare and manage job cards, invoices, and service documentation
• Maintain accurate customer and vehicle records
• Upsell relevant aftersales products and services where appropriate
• Ensure all administrative tasks are completed accurately and efficiently

• Previous experience as a Service Advisor or within automotive customer service
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to multitask
• Confident using computer systems and dealership software
• Ability to work well under pressure in a busy environment
• High attention to detail
• Full UK driving licence (essential)

• Monday to Friday: 8:00am – 6:00pm
• 1 hour lunch break
• 1 in 3 Saturdays: 8:00am – 2:00pm (paid at enhanced rate)

• Basic salary of £29,741
• Bonus scheme with £7,500 achievable OTE for a well‑organised and driven individual
• 22 days annual leave plus bank holidays (increasing with service)
• Company pension scheme
• Employee discount schemes (including vehicle purchase and cycle to work)
• Health and wellbeing support services
• Free eye tests and seasonal flu vouchers
• Employee perks and event opportunities

• Applicants must have the right to work in the UK
• Driving licence checks will be carried out as part of the recruitment process
• Unfortunately, visa sponsorship is not available for this role