Damage & Loss Coordinator

Hours

37.5 hours per week, Monday to Friday

Pioneer House, Pioneer Park, Whitby Road, Bristol

Speedy are looking to recruit a Damage and Loss Coordinator to join a specialist team in Bristol to work with workshops, depots and customers to ensure all charges on damages and loss are applied in an accurate and timely manner.

• Handling of new customer damage and loss claims
• Maintaining and updating existing claims to resolve them
• Negotiating and settling new & outstanding claims directly with customer and insurance companies
• Liaising with customers and senior management in a professional manner
• Working with workshops and external repair partners to achieve a timely resolution that ensures correct billing to the customer
• Assisting the sales team and the depot network with damage and loss queries or claims
• Effective recording of workshop reports onto in‑house system and managing workloads through this process
• Escalating all disputes not resolved to Damage & Loss Team Leader
• Travelling to workshops when required
• Supporting the business unit/team to deliver our ESG Strategy – Decade to Deliver.

• Resolving asset queries via telephone and email
• Answering the phone in a timely and professional manner
• Assisting with company stock takes

Essential:

• Strong team player, Organised and flexible
• Good eye for detail
• Excellent communicator, written and verbal, with all levels of management
• Analytical – able to investigate and resolve asset issues

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative:
  Work scheme for cycling
• PAM– Employee Assistance Program (EAP):
  Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First!

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and foster an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.