Supplier Auditor - Insurance Claims

Join to apply for the Supplier Auditor - Insurance Claims role at Hastings Direct

Welcome to Hastings Direct - From our Group HR Director Pam Angel

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.

Location:
Leicester/London/Bexhill - Hybrid

Our Claims Audit team plays a critical role in safeguarding quality and compliance across our Motor and Supply Chain operations. We work closely with suppliers and internal stakeholders to ensure robust risk management, deliver actionable insights, and drive continuous improvement.

Collaboration, integrity, and a focus on delivering value are at the heart of what we do. By combining technical expertise with strong stakeholder engagement, we help shape best practices, influence key decisions, and ensure fair outcomes for customers.

As part of this team, you'll contribute to audit strategies that protect our business and customers, build strong relationships across the supply chain, and ensure our claims processes remain efficient, compliant, and customer focused.

• Developing a complete understanding of all internal and supplier claims processes, new commercial initiatives, best practice and the impact of inefficient processes
• Designing and developing relevant, effective audit approaches and delivering independent, balanced and accurate/evidenced reporting
• Managing relationships with senior personnel within each Supplier to ensure scoping, attendance, agendas and feedback is delivered effectively
• Identifying areas for indemnity savings, strengths and areas for development and providing focused solutions where necessary
• Completing and applying root cause analysis, including assessment of systems, controls and complaints
• Completing both the on-site and remote risk-based audits

• Extensive motor claims knowledge and experience, or a combination of both motor claims and home claims
• Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity
• Strong stakeholder management skills and able to challenge in the right way

• Recruiter screening call
• 1st stage interview with hiring leader (1 hour 45 mins)

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive.

Join us and you'll find a different way of doing things. We call it the 4

Cs. We focus on getting it right for our colleagues, customers, company, and community.

Reward

• Salary - Attractive salary based on experience (pay reviews also completed each year)
• Flexible Working - We champion a flexible and hybrid working approach
• Competitive Bonus Scheme - All colleagues are eligible for our annual 4
  
  Cs performance bonus
• Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well
• Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%
• Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled

Hastings Group is an equal opportunities employer which means we treat people fairly.