Non-PMS Sales Ledger Controller – Issue Resolution

Overview

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long‑term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

We are seeking a proactive and detail‑oriented professional to drive process improvement and strengthen operational controls across our billing and cash management activities. This role will work cross‑functionally with processing teams, credit control and business stakeholders to identify inefficiencies, resolve process challenges and implement sustainable solutions. The successful candidate will play a key role in enhancing end‑to‑end billing processes, improving accuracy and controls, supporting transactional teams with issue resolution and ensuring robust onboarding and request governance frameworks are in place.

This is an excellent opportunity for someone who enjoys problem‑solving, collaboration and delivering meaningful operational improvements.

• Work with Genpact processing teams, IVC credit controller and business requestors to identify and resolve process issues and implement new controls.
• Deliver end to end process improvement across the manual / non‑PMS billing processes.
• Support transactional team with problem resolution.
• Investigate current customer billing / cash receipt issues causing matching challenges.
• Develop new request / onboarding controls.
• Process optimisation is needed across the current process/customer base, as well as likely challenges arising from recent migration to Oracle.

Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.

Essential

• Proven experience in identifying process issues and resolving.
• Process management: process mapping, solid understanding of Operating Procedures and Work Instructions governance.
• Process mapping experience.
• Inquisitive and proactive nature to resolve issues.
• Ability to work off own initiative to identify and progress issues.
• Ability to work with and communicate well with multi‑level stakeholders, including Genpact, GPOs, in‑country teams and IT.
• Define KPIs and metrics to track improvement progress.
• Support adoption of new processes.

Desirable

• Knowledge of Oracle.
• Knowledge of Visio, Signavio or similar process mapping and process management tools.
• Exposure / working experience with Six Sigma and Lean.
• Experience and good understanding of Continuous Improvement principles and methodology.
• People management experience.
• Exposure to Project Management.
• Have strong analytical and problem‑solving skills.

• Work‑life balance
• 26 days annual leave
• Cycle to Work scheme
• Initiatives focused on employee wellbeing
• Pension
• Discretionary Bonus
• Discounted staff pet care
• Dog Friendly office
• Free Parking available at Head Office

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.