Business Analyst

Job number UU04957 Country United Kingdom Region Cheshire West and Chester Location name Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Posting End Date 06/03/2026 Band 5a Role Type Permanent Salary salary

Salary - £45,974
Work Type - Hybrid


Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities keeps the North West flowing. As a FTSE 100 business with a purpose rooted in creating a stronger, greener and healthier region, we’re investing in people, technology and innovation to shape the future of water. And we’d love you to be part of it.

We’re looking for an experienced Business Analyst who’s innovative, collaborative, and ready to act on opportunities that will have a significant impact on the way we work. You’ll help drive change and transformation across our organisation by understanding needs, translating them into actionable deliverables, and shaping holistic solutions that deliver positive outcomes for our colleagues, customers and communities.

What you’ll be doing

• Supporting the delivery of transformation initiatives by identifying business needs and defining clear, actionable requirements.
• Working across cross‑functional teams to gather insights and ensure alignment between stakeholders and delivery teams.
• Investigating operational issues and opportunities, analysing root causes, and helping shape effective business solutions.
• Specifying data, information flows and process improvements that support business objectives.
• Contributing to the development of business cases and holistic solutions across people, processes, information and technology.
• Applying a range of analysis techniques, modelling approaches and documentation standards.
• Supporting continuous improvement of our business analysis practices, tools and methods.
• Conducting proof‑of‑concept or prototyping exercises to test feasibility and value.
• Building strong relationships with stakeholders and understanding their influence and interests.

• BCS Practitioner Certificate in Business Analysis or equivalent experience.
• Experience working across the full project lifecycle.
• Exposure to Agile and traditional delivery approaches.
• Strong communication skills, both written and verbal.
• Experience using tools such as JIRA, Confluence, Visio or similar.
• Agile or SAFe certification (e.g., Agile
  
  BA, SAFe BA).
• Experience in complex change or transformation programmes.
• Sector knowledge in utilities, finance or digital transformation.
• Degree (or equivalent) in Business, Technology or a related field.

You’ll be joining a supportive, forward‑thinking organisation that invests in your wellbeing, development and future. Our benefits include:

• 26 days’ annual leave, rising to 30 with service, plus 8 bank holidays
• Competitive pension scheme with up to 14% employer contribution
• Up to 7.5% performance‑related bonus
• Company‑funded healthcare plan
• My Gym Discounts  – up to 25% off gym memberships and digital fitness
• Best Doctors, Salary Finance and Wealth at Work support
• Discounts, deals and the EVolve car scheme
• Employee Assistance Programme and mental health first aiders
• Enhanced parental leave

A place where everyone belongs

We’re committed to building an inclusive workplace where everyone feels valued, supported and able to be themselves. We welcome applications from all backgrounds, communities and industries diversity strengthens our teams and helps us deliver better outcomes for the North West.

We may be unable to offer sponsorship for this vacancy.

In the event that we have a high level of interest in this role, so there’s a chance we may need to close it earlier than originally advertised