Consumer Duty Oversight and Governance Manager

About the Opportunity

Job Type: Permanent | Final date to receive applications: 30 March 2026

Title Consumer Duty Oversight and Governance Manager

Department GPS Investor Product Group

Location Kingswood

Reports To Associate Director, GPS Platform & Customer Oversight

Level 5

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together – and supporting each other – all over the world. So, join our team and feel like you’re part of something bigger.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability‑friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

The GPS Platform & Customer Oversight team delivers key Consumer Duty assessments across Retail and Workplace business channels, providing independent oversight, enabling objective scrutiny and structured reporting to the Customer Forum to support ongoing regulatory compliance and improve customer outcomes.

The role holder will be responsible for supporting the end‑to‑end delivery of high‑quality Consumer Duty reporting and assessments across the PI, FAS and WI business channels and playing a pivotal role in shaping the future of the function by harnessing new technologies to drive efficiency and aid understanding. The assessments play a critical role in enabling effective oversight, underpinning evidence‑based decision‑making and supporting continuous improvement in customer outcomes.

Key responsibilities include:

• Support the transformation of Consumer Duty reporting and assessment activities across the PI, FAS and WI business channels, helping to improve efficiency, consistency and stakeholder understanding.

• Contribute to the development and maintenance of reporting and assessment templates, incorporating stakeholder feedback to improve clarity, consistency and enable effective scrutiny in line with governance expectations.

• Support the evolving definition and documentation of data requirements for Consumer Duty assessments, including Target Market and Value for Money Assessments, ensuring data is sufficiently detailed and relevant to provide the requisite evidence.

• Support the production of annual Target Market and Value for Money assessments, ensuring accurate data collation, clear and objective conclusions, application of sound judgement and timely delivery to meet regulatory expectations and to evidence outcomes achieved by customers and to confirm adherence to our target market.

• Assist with stakeholder management across the production lifecycle, coordinating with contributors, reviewers and approvers to maintain alignment, manage expectations and support timely delivery of agreed outputs including those that roll up into board reporting.

• Support coordination of the annual Consumer Duty production cycle, covering preparation, reporting, feedback, remediation and review, to ensure activities are well‑sequenced and delivered in line with agreed schedules.

• Support the logging, tracking and management of actions and foreseeable harms arising from Consumer Duty assessments, ensuring clear ownership, appropriate oversight and timely progression to completion to drive continuous improvement.

• Maintain robust documentation and version control standards, ensuring outputs are appropriately approved, securely stored, non‑editable and accessible for internal view in line with governance and record‑keeping requirements.

You will have gained experience of collating and analysing data to produce reports that are clear and unambiguous where conclusions drawn support effective decision making. You will also have embraced new technologies including artificial…