Client Governance Senior Assistant

£50,000 to £67,000 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

09/04/2026

Committed to delivering a first-class service, TLT continues to transform how it aligns with client requirements and policies to ensure seamless, efficient delivery.

To drive this transformation, we are seeking a Client Governance Senior Assistant to support the Client Governance Manager.

This is an operational role supporting change at both operational and strategic levels, with a focus on ensuring TLT’s internal policies are designed and audited to reflect the operational and strategic requirements of our key clients.

This role is being offered on a fixed term basis of 12 months.

We are looking for someone who will help us build on our momentum and develop our operational capability to ensure: TLT is recognised for the exceptional quality of our client audit responses;
Our approach to clients’ third‑party supplier policies reflects continuous evaluation and improvement across all business areas;
Opportunities to improve internal processes are identified, risk assessed, and mapped; stakeholders are engaged; and approved changes are project managed through to implementation and adoption as business‑as‑usual, ensuring a seamless audit service for our clients.

Your Role You will join our “one‑stop‑shop” team for all key and strategic client audits, liaising with stakeholders across all levels and areas of the firm to deliver successful audit outcomes.

To achieve this, you will draw on the expertise of subject matter experts across the firm, developing in‑depth knowledge of our business processes to respond appropriately and present findings independently to client audit team.

You will also be part of the Risk and Compliance team, working closely with the business development, information security and IT teams to design and develop innovative solutions that work for us and our clients.

Your Main Responsibilities Assist with managing key and strategic client audit processes from start to finish, preparing written responses to client audit questionnaires and presenting results to clients face‑to‑face.

Work alongside the Senior Client Governance Manager, Client Governance Manager and other senior stakeholders to develop TLT's internal and external audit management solution, demonstrating continuous process improvement on client audit work streams and articulating TLT's successes to clients.

Apply best practice methodologies and appropriate technologies to ensure audit services are delivered on time, utilising the right people with the correct expertise, to a standard that exceeds client expectations.

Work with subject matter experts across the firm to ensure alignment with client policy requirements wherever possible, risk assessing and mapping all client policies against existing and planned internal services, policies and processes.

Identify gaps in internal processes and suggest appropriate remediations, achieving buy‑in from the senior management team and working with the relevant stakeholders across the firm to implement effective change management.

Work with subject matter experts across the firm to develop standard response templates for common areas of client audit interest, particularly in information security and IT. Work with the Senior Client Governance Manager and Client Governance Manager to develop and maintain team resources. Manage the responses from stakeholders and subject matter experts such as policy and process amendment/change, taking responsibility for oversight and quality control of outputs.

Involvement in the risk and compliance, IT and info sec teams to help develop various solutions to further enhance the client audit process.

Identifying and helping to implement new technology solutions internally and externally to facilitate improved efficiency.

Continuing to develop audit standards for, processes, toolkits and guidelines to assist TLT in developing a consistent, default approach to client audit. Support stakeholders and clients with scoping, resourcing, and planning physical and remote/virtual audits and projects;
You can be based out of any of our offices throughout the UK, with regular travel required to other TLT offices.

This role reports to TLT’s Client Governance Manager.

Your Knowledge, Skills and Experience Commercially aware, results driven, analytical, decisive decision maker. At least 2 years’ experience working in client audit within a regulated environment, preferably at a city or large regional law firm, with a strong understanding of law firm operations and experience managing client audit processes in a professional services environment.

Proud member of the Disability Confident employer scheme

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