Account Manager – Hertfordshire - Hertfordshire - pa

Job Title:

Account Manager – Hertfordshire

A dynamic print and communications company with a superb track record of growth is seeking an enthusiastic and experienced Account Manager.

Reporting to the Head of Production Services, you will have full responsibility for service delivery offered to external clients and internal account teams. Success in this high‑pressure, service‑led, fast‑paced environment requires great organisation, communication, and methodical skills.

• Excellent organisation and communication skills.
• Process‑led and methodical.
• Strong attention to detail.
• Can work autonomously and in a collaborative team environment.
• Proficient in the MS Office suite (Word, Excel, PowerPoint).
• Strong multi‑tasking and project management skills.
• Ability to build trust, value others, communicate effectively, drive execution, and focus on delivery to customers.
• Personable character with a positive work ethic.

• Comfortable and confident in front of clients, with occasional need to host and visit clients.
• Receive, interrogate, and validate client briefs and translate them into internal briefs.
• Accurate, regular, and timely maintenance/upkeep of individual WIP and client status reports.
• Timely preparation and submission of briefs, estimates, schedules, and invoices.

• Excellent face‑to‑face communication skills and telephone manner.
• Approximately 2–3 years of print experience.
• Ability to effectively multi‑task and prioritise efficiently.
• Organised project management skills.
• Can communicate at all levels, from the general public to senior management.
• Litho and digital print production knowledge, and understanding of finishing processes.

Direct mail experience would be highly advantageous.