Commercial Account Manager

Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, were inspired by the opportunities to innovate and break boundaries. Were proud to play a part in protecting the worlds democracies. And were committed to putting sustainability at the centre of everything we do, opening up and protecting our planet.

With over 16,000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the worlds aircraft and engine manufacturers and achieved sales of £3.35  2023. There are no limits to where you can take your career.

Job Summary Its great to know youre making a difference to the future of aviation! Whatever part you play youll be helping us deliver operational excellence to our customers. At our GKN Filton site, we specialise in the design and manufacture of large complex structural wing assemblies, detailed metallic components and wing systems for a combination of both civil and military aircraft.

Powered by state-of-the-art facilities and a highly skilled workforce, we are shaping the future of aerospace with components engineered for strength, efficiency, and sustainability. Every product we create pushes the boundaries of performance, helping to drive aviation forward. We are actively seeking a Commercial Account Manager to be the voice of the customer within our organization. In this role, you will ensure customer needs are met while aligning with our commercial strategy.

Youll be instrumental in managing customer relationships, resolving disputes, and optimizing contract performance all while contributing to business growth and profitability. Are you a dynamic and customer-focused professional with a passion for building strong relationships and driving business success? Do you have experience in customer relationship management and contract negotiation? If so, we want to hear from you! The successful applicant will work a 37 hour, 5 day working week based at our Filton site How You'll Contribute As a customer account manager you own the contract and are the interface between the site and the customer.

You will be engaged across the business in key processes such as relationship management, demand management, contractual change management, leading minor changes and bids, as well as rate readiness. Customer Relationship Management Lead site-specific customer meetings, resolve first-line disputes, and champion the customers voice Demand & Order Management Align customer demand with business operations, ensuring smooth order execution Contract & Commercial Management Oversee contractual obligations, cash management, and compliance while managing commercial risks and opportunities Change Management Implement contract updates and manage minor modification claims Financial & Business Modelling Support pricing strategies, bid proposals, and commercial planning What You'll Bring To help us make a difference, youll bring your passion and expertise/ talent for what you do along with the following skills, experience, qualifications and attributes:
Essential:
Customer Champion A proven track record in customer relationship management, contract negotiation, and demand forecasting, ensuring seamless communication and business success Negotiation skills with the ability to influence and collaborate with multiple stakeholders, both internally and externally Exceptional communication and interpersonal skills with the ability to build relationships, resolve conflicts, and clearly articulate business needs Analytical skills to interpret financial data, involvement in bids and proposals and support budgeting decisions that drive profitability A background or experience working within the Aerospace industry Desirable: A qualification in Business Studies is a plus, but if you have hands-on experience in a customer-facing or programme management role, wed love to hear from you!

Your ability to navigate commercial landscapes and drive customer success is what truly matters What We'll Offer Once youre on board youll get the following perks…