Business Operations Lead

Business Operations Lead

Position Description
Join CGI's Space, Defence and Intelligence business unit and become a key operational partner within our Secure Infrastructure Services (SIS) team. Supporting a portfolio that delivers critical services to nationally important programmes, you will lead business operations activities spanning governance, financial performance, resource management, reporting and continuous improvement.

This role offers significant visibility across the organisation and the opportunity to influence business outcomes through data-driven insight, operational rigour and stakeholder collaboration. At CGI, you'll be trusted to make an impact, challenge the status quo and help shape the future success of the business.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.

Your future duties and responsibilities
Support the efficient operation and performance by leading core business management activities, operational governance, management reporting, financial administration and stakeholder coordination. The role acts as a key operational partner to sector leadership, ensuring effective business rhythms, operational control, data-driven decision making and continuous process improvement.

Key Responsibilities

• Lead operational governance, including management forums, meeting cadence, action tracking and follow-up activities.

• Develop, maintain and enhance management information, executive reporting packs, operational dashboards, trackers and business performance commentary.

• Support financial and business operations, including order management, financial reconciliations, aged debt management and operational financial controls.

• Coordinate resource, people and business management processes, onboarding, offboarding and compliance-driven activities.

• Build and maintain strong working relationships across leadership, delivery teams, finance, resource management and wider business operations functions.

• Drive continuous improvement initiatives to strengthen operational processes, reporting capability, data quality and business resilience.

• Ensure operational activities are delivered accurately, consistently and in line with organisational governance requirements.

• Provide operational insight and analysis to support business planning, decision making and performance management.

Required qualifications to be successful in this role

• Demonstrable experience in Business Operations, Portfolio Management Office, Project Controls, Commercial Operations, Financial Administration or a related business support function.

• Strong financial acumen with advanced analytical capability, particularly in Microsoft Excel and operational data analysis.

• Excellent organisational skills with the ability to manage multiple priorities, deadlines and stakeholders simultaneously.

• Strong stakeholder engagement and communication skills, with the ability to influence and collaborate across all organisational levels.

• Proven ability to work independently, take ownership and deliver high quality operational outcomes with minimal supervision.

• Highly detail-oriented with a structured and disciplined approach to governance, reporting and process management.

Desirable Skills & Experience

• Naturally curious with a proactive, collaborative approach to problem solving and continuous improvement.

• Experience supporting portfolio,…