Client Services Manager, Pension Administration

Overview

Join Gallagher, where our dedication to excellence and passion for making a difference unite us. As a Client Services Manager (known internally as a 'Client Executive') in our Pension administration business, you’ll be at the heart of fostering meaningful client relationships, delivering exceptional service, and driving innovation to enhance and expand our offerings—all within a supportive and collaborative team that champions integrity and innovation.

In this position, you will serve as the primary contact for a portfolio of clients, working closely with them to understand their unique requirements and deliver bespoke solutions. Partnering with our Pensions Operations team, you’ll ensure the seamless delivery of services, consistently exceeding client expectations. By creating strategic account plans and identifying opportunities for growth, you’ll support clients in achieving their objectives while driving Gallagher’s continued success.

Additionally, you’ll uphold regulatory compliance and champion a culture of continuous improvement.

• Cultivating and maintaining strong relationships with clients, including Trustees and Pension Managers.
• Overseeing service delivery to ensure exceptional client satisfaction.
• Identifying opportunities for growth, including cross‑selling and upselling.
• Collaborating with internal teams to provide a seamless and efficient service.
• Ensuring adherence to pension and FCA regulatory requirements.

• Comprehensive knowledge of pensions legislation and scheme administration.
• Excellent communication skills, with the ability to convey complex information clearly and effectively, whether in writing, over the phone, or through presentations.
• Exceptional organisational abilities to prioritise tasks and meet deadlines efficiently.
• A strong dedication to delivering outstanding customer service and enhancing client experiences.
• A collaborative approach, with a focus on teamwork, innovation, and continuous improvement.
• Proficiency in Microsoft Office, coupled with a willingness to adapt to and learn new systems.
• A steadfast commitment to ethical practices and doing the right thing.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4× your basic annual salary, which you can top‑up to 10×
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t…