Desk Controller

Hire Desk Controller

Reference: JUN

Expiry date: 07:45, Thu, 16th Jul 2026

Location: Bristol

Benefits: Life Assurance, Refer a Friend Bonus, 24/7 Private GP Access, Employee Assistance Programme, Volunteering Leave, Pension Scheme

Salary: £28,000 per annum

Working Hours: 40 hours per week, Monday to Friday

Do you have a passion for customer service, possess great communication and organisation skills, and thrive in a fast-paced environment? We have just the role for you! We are MGF - a national Shoring Solutions, Lifting & Safety and Structural Support provider. We're growing fast and need enthusiastic Hire Desk Controller like you to help us succeed.

We specialise in designing, manufacturing, hiring and selling temporary works solutions. At MGF, we manufacture our equipment, operate our own transport fleet and, importantly, have an in-house engineering team who produce design solutions to meet customers’ requirements.

With 13 depots nationwide and over 450 passionate members of our team, we’re expanding. Each team member plays a crucial role in this success, and we need your help as a Hire Desk Controller to continue delivering industry-leading results.

Your Role: As part of our team and reporting to the Operations Manager, you’ll be the heartbeat of our Hire Desk, ensuring everything runs smoothly and efficiently. Your responsibilities will include handling enquiries, converting leads into successful deals, and planning the seamless delivery and collection of all hire vehicles. Your contribution will be crucial in supporting the team’s activities and driving our success.

Your Main Responsibilities Will Include:

• Dealing with enquiries and converting them into hire business
• Managing incoming orders (On-hires) and coordinating requests for collections (Off-hires)
• Accurately calculating and providing quotes using our CRM system
• Planning transport efficiently for timely deliveries and collections
• Preparing drivers’ paperwork daily to ensure seamless operations
• Maintaining daily communication with sites
• Managing and reporting on customer loss and damage cases

To Achieve This, You Will Need:

• Experience in a customer service role, preferably within a hire/sales environment
• A professional manner with good communication and people skills
• A team player who is flexible, adaptable and willing to help others
• PC literate with experience in Microsoft Systems
• Ability to prioritise workload and work to tight deadlines
• Local area knowledge for the depot areas served
• Motivated self‑starter with good administration, time management and organisation skills

What You’ll Get:

• Additional annual leave awarded to recognise long‑service
• A company Christmas shutdown and the option to purchase additional days of annual leave
• Opportunities for training, development, and career progression
• Pension Scheme and Life Assurance
• Volunteering Leave
• The security of working for a national organisation with core family values at our heart
• Refer a friend scheme
• And so much more...

We welcome applications from all sections of society and aim to be an equal opportunities employer.

All applicants will be treated in the strictest of confidence.