Revenues Team Leader; Business Rates

Job details

Job reference VAC
008444 Date posted 03/07/2026 Final date to receive applications 19/07/2026 Location City Hall College Green City Centre Bristol BS1 5TR
Salary BG11: £39,862 - £41,771 pro rata Package Blank Contractual hours 37 Basis Full time Job category/type Revenue and Benefits Attachments Job  Person

Full Time, Fixed Term until 31st March 2027

Bristol City Council is seeking a motivated and knowledgeable Team Leader to lead our Business Rates service. This is an excellent opportunity to join our Revenues team and play a key role in delivering a vital public service.

Our team is responsible for the billing, collection and recovery of Business Rates across more than 16,000 hereditaments, a large and most diverse Business Rates portfolio in the country. As Team Leader, you will help ensure the service operates efficiently, supports local businesses and delivers excellent outcomes for the city.

This role offers an excellent opportunity for an experienced officer looking to broaden their leadership experience, influence service development and build skills that support future career progression within Revenues and Local Government.

We operate a hybrid working model and welcome applications from candidates regardless of location.

As Business Rates Team Leader, you will lead a small, experienced team and oversee the delivery of a high-quality service. You will work closely with the Revenues Manager to ensure legislative compliance, maintain service standards and drive continuous improvement.

• Leading, motivating and developing a team to deliver an effective and customer‑focused Business Rates service.
• Overseeing the accurate billing, collection and recovery of Business Rates.
• Monitoring service performance, identifying opportunities for improvement and implementing changes to enhance efficiency.
• Providing coaching, guidance and technical support to team members.
• Resolving complex cases, complaints and technical queries, applying detailed knowledge of Business Rates legislation and practice.
• Ensuring compliance with relevant legislation, policies and procedures.
• Supporting the Revenues Manager in developing policies, service improvements and operational initiatives.
• Building positive relationships with colleagues, businesses and external partners.

We’re looking for someone with:

• Proven experience in a Business Rates environment, with detailed knowledge of relevant legislation and processes.
• Experience of leading, supervising or developing staff.
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal skills.
• The ability to manage competing priorities and make sound decisions in a fast‑paced environment.
• A passion for delivering excellent customer service and improving service outcomes.

The salary for this role is £39,862 to £41,771 per annum (pro rata if part‑time). For exceptional candidates with significant relevant experience, a higher starting salary within the grade may be considered.

• Flexible and hybrid working arrangements.
• Flexitime.
• Generous annual leave entitlement.
• Membership of the Local Government Pension Scheme.
• A supportive and inclusive working environment.
• Learning and development opportunities to help you progress your career.

At Bristol City Council, we’re committed to making a positive difference to the city and the people who live and work here. We offer a supportive and collaborative working environment where your contribution is valued and where you’ll have the opportunity to develop your skills and expertise. As one of the largest unitary authorities in the country, Bristol provides a challenging and varied Business Rates environment, giving you exposure to a wide range of complex cases, policy developments and service improvement opportunities.

Join us and help shape the future of Business Rates delivery in one of the UK's most vibrant cities.

Bristol City Council is an equal opportunity employer. We welcome and actively encourage applications from people of all backgrounds, including disabled individuals. All applicants will receive reasonable adjustments throughout the recruitment process and ongoing support in the workplace.