Director of Product, AI

Responsibilities

• You’ll own the strategic direction of Product and AI across the organisation, ensuring our investments create meaningful value for our customers and the business.
• Defining and delivering our Product and AI strategy aligned to our business goals.
• Building and leading a high‑performing Product function, embedding best practice across Product Management and Product Ownership.
• Creating customer‑led product roadmaps that deliver measurable business outcomes.
• Driving product innovation using customer insight, operational feedback and market intelligence.
• Identifying opportunities to apply AI, automation and intelligent workflows to improve customer experience, productivity and operational efficiency.
• Leading product‑led transformation programmes that simplify processes and improve the way we work.
• Working closely with Technology, Data and Operational teams to ensure products are delivered effectively and adopted successfully.
• Establishing clear governance, prioritisation frameworks and success measures across the product portfolio.
• Using data and customer insight to inform investment decisions and continuous improvement.
• Acting as a trusted advisor to the Executive Team and Board on Product, AI and digital transformation.

• Significant experience leading Product teams within a technology-enabled or digitally transforming organisation.
• A proven track record of defining and delivering successful product strategies and roadmaps.
• Experience leading product‑led transformation and organisational change.
• Strong experience building and developing Product Managers and creating high‑performing product teams.
• The ability to identify and apply AI, automation and emerging technologies to improve products, services and business performance.
• A strong understanding of customer‑centred product development, user experience and data‑driven decision making.
• Experience partnering with Technology, Engineering and Data teams to successfully deliver digital products.
• Strong commercial acumen with the ability to link product investment to measurable business outcomes.
• Excellent stakeholder management skills, including experience working with Executive teams and Boards.
• Outstanding leadership, communication and influencing skills.

• Product strategy
• Product management
• Product ownership
• AI
• Automation
• Customer insight
• Data‑driven decision making
• User experience
• Digital transformation
• Organisational change

• Leadership
• Stakeholder management
• Communication
• Influencing
• Team building
• Strategic thinking
• Collaboration
• Problem‑solving
• Commercial acumen
• Adaptability