Accounts Apprentice

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer.

To administer the opening of new customer accounts.

Manage internal and external customer interactions via telephone and email ensuring our their expectations are always appropriately met

• Data input of credit application details onto internal systems to create new customer accounts
• Validate information provided by customers against relevant external data sources
• Credit check applications using nominated credit agencies
• Apply account sanctions against company policy based on all available data
• Actively engage with internal departments such as Sales and Customer Relationship Management where appropriate to ensure all of the above are achieved
• Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
• Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met.
• Complete adhoc tasks in relation to the above when appropriate

• Minimum Qualifications and
  
  Experience:
  
  Candidates must have achieved GCSE/Level 2 in Maths and English. Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams. Providers for the chosen qualification may also set their own eligibility criteria that candidates must meet.
• Completion of a Level 3 Business Admin qualification.

• Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)
• Independently motivated, with the ability to take on tasks and duties without immediate direction
• High attention to detail to produce accurate and quality work
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed expectations
• You have the ability to work as a team player and on your initiative
• You will have excellent communication skills, with a confident telephone manner and the ability to build rapport with both internal and external customers
• You can welcome and adapt to change, within a forward-thinking business.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability

Apprentices at DPD are paid above the national standard apprenticeship pay

• Study leave
• Opportunity to work in a clean, health and safety conscious environment
• Funded Training to develop your skills
• The opportunity to progress your career within the business
• Further training to develop wider skills
• Access to My Benefits and DPD rewards programme