Operations Manager

Ready to Build the Future of Operational Excellence? What if your next role gave you the opportunity to influence how an international technology business scales, innovates, and accelerates performance? At Pax8, we're transforming the technology marketplace through AI-powered innovation, world-class partnerships, and a relentless focus on helping small businesses achieve more. As our Operations Manager, you'll be at the heart of that journey, driving regional initiatives, removing barriers to success, and creating smarter ways of working that deliver real business impact.

This isn't a role for someone who simply manages processes. It's for someone who challenges them. Someone who sees opportunities where others see complexity. Someone who thrives on bringing people together, driving meaningful change, and helping high-performing teams achieve extraordinary outcomes. As we continue our AI-powered evolution, you'll have the unique opportunity to grow alongside emerging technology, shape how we operate at scale, and leave your mark on one of the most exciting cloud businesses in the world.

Join a business where your ideas are heard, your growth is accelerated, and your impact is visible every single day.

• Drive Operational Excellence Create and enhance operational processes that improve efficiency, effectiveness, and scalability across regional teams. Identify challenges, simplify complexity, and implement improvements that drive measurable results. Develop robust knowledge-sharing and documentation practices that support consistency and operational excellence.
• Deliver Strategic Initiatives Coordinate and drive high-impact business initiatives from planning through successful execution. Partner with teams across the organisation to manage timelines, priorities, risks, and deliverables. Utilise project management frameworks and best practices to ensure initiatives deliver maximum value.
• Build Strong Partnerships Collaborate with leaders and stakeholders to ensure priorities remain aligned across teams and functions. Facilitate communication, transparency, and accountability throughout project life cycles. Proactively identify roadblocks and help teams navigate challenges to maintain momentum.
• Transform Data into Action Support business reviews through insightful reporting, operational metrics, and performance analysis. Monitor progress against strategic objectives and identify opportunities to improve outcomes. Recognise operational risks early and recommend practical mitigation strategies.
• Champion Continuous Improvement Foster a culture of curiosity, innovation, and continuous learning. Support capability building through training initiatives, coaching, and knowledge-sharing programmes. Encourage retrospectives, feedback loops, and lessons learned to improve future performance.

This role sits at the centre of business performance and operational success. You'll help teams work smarter, execute faster, and collaborate more effectively. Through your leadership, process improvements, and operational expertise, you'll directly influence regional performance, business growth, and the experience delivered to our partners.

• Demonstrated success driving operational excellence within fast-paced business environments.
• Proven capability leading business initiatives and coordinating cross-functional projects.
• Extensive experience improving processes, workflows, and organisational effectiveness.
• Strong stakeholder management skills with the ability to influence and collaborate at multiple levels.
• A data-driven mindset with the ability to turn insight into action.
• Knowledge of continuous improvement approaches such as Lean, Six Sigma, Agile, Scrum, or similar methodologies.
• Outstanding communication, organisation, and prioritisation skills.
• A proactive approach, commercial awareness, and a passion for making things better.

Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We elevate each other. We advocate for our partners. We innovate continuously. We celebrate life. We embody our core values — We before Me, fostering teamwork and collaboration;
Compassionate Candor, promoting open and honest communication with kindness;
Light Up Learning, continuously growing and sharing…