Business Manager to CEO and COO

Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, Intelli Pen.

Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, Intelli Pen.

Procentia’s products and solutions help pension schemes and administrators of all types and sizes manage exceptional volumes of data, meet the demand for self-serve technology, and provide meaningful, consumer-like experiences that users expect from modern online financial platforms while minimising the need for administrator intervention and involvement.

With offices in the UK and North America, Procentia supports some of the largest pension schemes, insurers and retirement plans across the private and public sectors, including BP, British Airways Pension Scheme, BTPS, Chicago Transit Authority, Legal & General Retirement America, Retirement System City of Detroit, Rolls-Royce, Royal London, and Universities Superannuation Scheme.

This is a senior, high-visibility role at the centre of the business, combining the focus of a Business Manager with practical operational leadership. The Business Manager will help the CEO and COO turn priorities into action, maintain an effective executive operating rhythm and ensure that key decisions, risks and commitments are followed through.

The role also leads health, safety and facilities management and manages the Executive Assistant team, creating a joined-up and professional service across the executive office and workplace operations.

• Act as the CEO and COO's trusted right-hand partner, managing priorities, preparing briefings, coordinating executive activities, and ensuring key decisions and actions are delivered.
• Lead Board and Executive Committee governance, including planning meetings, producing high-quality papers, tracking decisions, and maintaining effective communication between leadership and the Board.
• Drive strategic projects and business performance, coordinating cross-functional initiatives, monitoring KPIs, supporting budgeting and planning, and managing executive-level risks.
• Oversee Health & Safety, Facilities, and workplace projects, ensuring compliance, effective facilities management, and successful delivery of office-related initiatives.
• Lead and develop the Executive Assistant team, improving processes, service standards, workload management, and executive support operations across the business.

• Proven experience in a Business Manager, Chief of Staff, executive office, strategy or senior operational role supporting C-suite leaders.
• Strong understanding of executive and Board governance, with experience drafting and quality-assuring senior-level papers.
• Demonstrable success leading cross-functional work through influence, coordination and constructive challenge.
• Strong financial and commercial literacy, with confidence interpreting budgets, forecasts, KPIs and performance information.
• Experience managing people and building a high-quality, customer-focused support service.
• Practical knowledge of workplace health, safety and facilities management, including risk management, supplier oversight and compliance monitoring.
• Excellent written and verbal communication, with the judgement and presence to work credibly with executives and Board members.