Risk Manager; LOD

A well-established, FCA and PRA regulated financial services organisation is creating a new (1

LOD) first-line governance and assurance role within its customer experience function.

You’ll report to a senior director and shape how good customer outcomes are evidenced and protected across the business.

This is a hands-on build. You’ll design and embed a consistent first-line governance, assurance and operational risk framework across claims, customer service, product and consumer support teams.

• Design and run a risk-based assurance and control testing programme
• Provide constructive challenge on controls, risk ownership and ways of working
• Provide first-line oversight of Consumer Duty evidence and regulatory readiness
• Oversee business continuity (BCM) and operational resilience arrangements
• Bring governance to transformation and process change
• Produce clear MI and reporting for senior leaders and governance forums
• Work closely with Risk, Compliance and Internal Audit across the three lines model

• Significant experience in first-line assurance, operational risk, control testing or governance within a regulated environment
• Experience supporting Consumer Duty or conduct risk
• Experience designing or improving frameworks across multiple functions
• Strong stakeholder skills and confidence challenging at senior level
• Clear written communication and a data-driven approach
• Insurance experience is highly desirable
• Experience of standing up or maturing a risk function would be a real advantage
• A risk, governance, audit or resilience qualification (IRM, ICA, IIA, CBCI) is welcome but not essential

You’ll have real influence in a role with direct access to senior leadership, at a time when consumer outcomes are a regulatory priority. This is a chance to build something as you see best practice.