Service Improvement & Business Coordinator

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job reference VAC
009017 Date posted 27/10/2026 Final date to receive applications 10/11/2026 Location City Hall College Green City Centre Bristol BS1 5TR
Salary BG12: £44,253 - £47,665 Package Blank Contractual hours 37 Basis Full time Job category/type Social Care Attachments Job  Person

Full Time, Permanent

Join our new Adult Social Care Service Improvement & Business Management Unit

This is an exciting opportunity to join a newly developed Business Management Unit at the heart of Adult Social Care in Bristol.

We are building a multidisciplinary team that will bring together service improvement, business intelligence, performance, governance and change expertise, helping Adult Social Care understand how services are performing, identify where improvement is needed and turn insight into action.

Our ambition is to create a permanent improvement function focused on improving how Adult Social Care operates, alongside a business management function providing business intelligence, governance coordination, strategic support and oversight.

We are looking for people who are curious, collaborative and motivated by improving services and outcomes for Bristol residents.

This role will turn data, performance, risk and service information into clear, accessible intelligence that senior leaders and services can use.

You will help develop and maintain Adult Social Care's performance management, governance and business planning arrangements, producing analysis, dashboards, reporting and intelligence to support effective decision-making and continuous improvement.

We're looking for someone who is highly numerate and comfortable working with performance and statistical information, with excellent research, analytical and communication skills and the ability to turn complex information into something useful and meaningful.

This isn’t just about filling individual posts. We’re creating a team that can connect evidence, insight and improvement.

The new unit is intended to provide a central Adult Social Care business management and improvement hub and a reliable source of performance and improvement information, while supporting service planning, dashboards, governance, risk, assurance and complex improvement programmes.

The Service Improvement function will complement this by working directly with services to understand challenges, redesign processes, embed continuous improvement and strengthen data-informed decision-making.

That means you’ll be joining a team where different professional skills are expected to work together rather than operate in isolation.

This is an opportunity to help shape a new function from the beginning.

You’ll be working at the centre of Adult Social Care, alongside colleagues from operational services, commissioning and other professional and corporate functions, helping to create stronger links between intelligence, planning, governance and improvement.

If you enjoy asking good questions, making sense of difficult problems, bringing people together and turning evidence into practical improvement, we’d like to hear from you.

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual…