Operations Delivery Manager

The Operations and Delivery Manager is responsible for supporting the effective operational delivery of Network 4 Primary Care Network (PCN) priorities, services and programmes. Network 4 Primary Care Network (PCN) is based in South Gloucestershire and comprises four general practices (Downend Health Group, Green Valleys Health, The Orchard Medical Centre, and The Three Shires Medical Practice) and together serve a patient population of approximately 69,000.

Working closely with the Associate Director, Clinical Director, Practice Managers and PCN staff, the postholder will coordinate operational activities across the PCN, ensuring that services are delivered efficiently, contractual requirements are met and governance processes are maintained. The postholder will oversee performance reporting, budget monitoring, workforce coordination, project delivery and service improvement activities. They will support the implementation of new initiatives and service developments, ensuring appropriate planning, monitoring and stakeholder engagement arrangements are in place.

The post holder will build working relationships with key staff and have line management responsibility within the team. The Operations and Delivery Manager will play a key role in supporting collaboration between member practices and partners, helping to ensure the PCN delivers high quality, sustainable services that improve patient outcomes and support the delivery of neighbourhood health priorities.

Responsible for the day-to-day operational delivery of PCN priorities and services. Develop and maintain operational work plans, delivery schedules and tracking systems. Monitor progress against agreed objectives and support timely resolution of issues and risks. Support implementation of new services, pathways and operational initiatives. Ensure operational processes and procedures remain effective and fit for purpose. Maintain business continuity and resilience arrangements.

Support the Associate Director and Clinical Director in delivering PCN priorities. Establish effective systems to ensure actions and commitments are monitored and completed.

Support monitoring of all PCN contractual requirements, including the Network Contract DES and locally commissioned services. Maintain systems and processes for monitoring performance measures, key performance indicators and service activity. Produce regular performance, activity and assurance reports. Support member practices in meeting contractual and reporting requirements. Monitor progress against agreed delivery plans and milestones. Maintain evidence and documentation to support compliance and assurance processes.

Identify areas where performance improvement may be required and support implementation of improvement actions. Prepare reports and updates for the PCN Board and relevant meetings.

Work with PCN Finance lead to monitor budgets and expenditure against agreed allocations for services. Work with PCN Finance lead on financial forecasting and budget planning processes. Support the development of business cases and financial assessments for service developments. Ensure procurement and expenditure processes are undertaken in line with agreed financial procedures. Identify financial risks and escalation concerns appropriately. Promote value for money and efficient use of resources across PCN activities.

Lead the development and implementation of new services and care models. Coordinate service improvement projects and operational development initiatives. Assist with the development of business cases, implementation plans and service specifications. Collect, analyse and present information to support service evaluation and decision-making. Identify opportunities to improve operational efficiency, quality and patient experience. Support the development of neighbourhood and integrated working arrangements.

Assist in the implementation and evaluation of service changes. Promote continuous improvement and share learning across the PCN.

Maintain effective governance and assurance processes across the PCN. Support compliance with PCN contractual requirements and organisational policies. Maintain and monitor risk registers, action plans and assurance logs. Coordinate Board, operational and project governance meetings as required. Support…