Customer Advocate

Customer Advocate page is loaded## Customer Advocate locations:
Bristol, United Kingdom time type:
Full time posted on:
Posted Todayjob requisition :
R43547
** About Oshkosh Defense, an Oshkosh company
**** Oshkosh Defense stands behind those who dedicate their lives to protecting others.  As an industry-leading tactical vehicle manufacturer, every day we strive to meet or exceed our customers' ever-changing needs with next generation defense technologies and advanced systems.  We operate with unparalleled commitment to those who depend on our products and services worldwide to perform their missions.
** The Customer Advocate will be involved in many aspects of the customer life cycle within the business’s sales, service, warranty quality aftermarket services, training, product safety, legal, supply chain, production, engineering and advanced concepts to ensure the highest standards of customer assurance. The Customer Advocate will facilitate internal and external communication to achieve outlined goals, resolve escalation, and strengthen customer relationships.

The primary objective for the Customer Advocate is to be the single point of contact to resolve escalating issues, build loyalty, and increase responsiveness to customer service issues.

** YOUR IMPACT
*** These duties are not meant to be all-inclusive and other duties may be assigned:
** Assume ownership over Aftermarket related issues through various departments to achieve    resolution and overall customer satisfaction through problem-solving actions.
* Provide “best in class” service to our diverse customer base as well as an immediate, consistent,    and accurate response to customer inquiries telephonically and electronically with friendly,    respectful and customer focus demeanor.
* Ability to provide troubleshooting service support and/or parts assistance on Oshkosh Defense products and be able to communicate the aftermarket programs and services.
* Communicate with senior level management team and internal managers including formal    presentations, weekly issue reporting, and status on resolution for current technical and escalated    issues.
* Analyze and inform both customer and internal managers of trends and opportunities for product    improvements and reliability.
* Track notices related to customer service include field bulletins and safety campaigns.
* Support sales goals and assist marketing in the communication, development and maintenance    and troubleshooting of parts and programs.
* Participate in continuous training (I&E) opportunities to develop skills to better understand    Oshkosh Corporation products, current technology in order to excel at providing customer support    and to maintain proficiency on products
* Support Strategic/Assigned Customers (I&E) while demonstrating a professional working    relationship
* Participate as a representative for internal Service and Parts meetings (NPD, CSE, Quart, CARB, CIE)
** MINIMUM QUALIFICATIONS**
* ** Bachelor’s Degree
** in a related field and
** three (3)
** or more years of relevant experience in manufacturing, customer service, or construction (equivalent to
** nine (9)
** years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role*.
** Ability to travel
** STANDOUT QUALIFICATIONS
*** Ability to read and apply engineering prints (parts and service manuals), hydraulic & electrical schematics
* Proficient in AWP or TMH Products (Parts or Service)
* Excellent problem-solving capabilities
** WORKING CONDITIONS*
* * The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.
** This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.

Advance your career by advancing the world.  For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world.  From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different.

Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you.

Oshkosh is a global company that designs and manufactures some of the world’s toughest specialty and access equipment under the brands of JLG, Hinowa, Power Towers, Pierce, MAXIMETAL, Oshkosh Defense, McNeilus, IMT, Jerr-Dan, Frontline Communications, Oshkosh Airport Products, Oshkosh Aero Tech and Pratt Miller.
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