Customer Service Team Leader: Coaching, Escalations & KPI
Job in
Bristol, Bristol County, BS1, England, UK
Listed on 2026-01-12
Listing for:
Brite Recruitment Ltd
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Success Mgr./ CSM, Client Relationship Manager -
Management
Client Relationship Manager
Job Description & How to Apply Below
A recruitment agency is looking for a Customer Service Team Leader in Bristol to lead a team of Customer Service Advisors. This permanent, full-time role involves managing performance, handling escalations, and promoting continuous improvement within the team. Ideal candidates will have experience in utilities or financial services, excellent communication skills, and a proven track record in team leadership. Hybrid working is offered, allowing for flexibility in the work environment.
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