Customer Care Coordinator

Your new company
Clifton based business need a Customer Care Coordinator to join on a permanent basis.
Your new role

Managing customer queries received by phone or email and responding promptly in line with service level agreements.
Allocating work to subcontractors and following up to ensure timely completion
Monitoring outstanding remedial tasks and driving completion within a 28‑day period wherever possible
Providing empathetic, professional support to customers throughout their journey
Building strong working relationships with internal teams and external partners
Maintaining accurate records and ensuring systems are updated at all times
Supporting the achievement of customer service KPIs
Adhering to all health and safety requirements
What you'll need to succeed

Experience with in the residential housing or construction sector
Customer service experience preferred
Facilities coordination experience preferred
Understanding of building regulations and legal obligations
Strong written English skills
What you'll get in return

Competitive salary with annual bonus
Salary sacrifice car scheme
Up to 33 days annual leave plus bank holidays, rising with length of service
Two paid volunteering days each year
Private medical insurance (employee‑paid cover)
Enhanced maternity, paternity and adoption leave
Competitive pension scheme
Life assurance at four times annual salary
Share incentive and savings schemes
Access to an employee rewards portal with a wide range of benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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