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Customer Services Supervisor - Lead CX & KPI Improvement

Job in Bristol, Bristol County, BS1, England, UK
Listing for: Shoe Zone
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
  • Retail
    Customer Service Rep
Job Description & How to Apply Below
A retail footwear company in Leicester is seeking a Customer Services Supervisor to join the team on a full-time permanent basis. You'll supervise daily ticket handling, manage escalations, and drive continuous improvement in customer services. Ideal candidates should possess strong team management skills, excellent communication abilities, and experience in customer-facing roles. The role offers various benefits including a profit share scheme and staff discounts, providing a supportive work environment focused on exceptional customer experiences.
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