Sales Support Specialist

Job Title:
Sales Support Specialist (Vehicle Remarketing)

Location:
Hybrid – Bristol, UK

Employment Type:
Full-Time, Permanent

Our client is seeking a Sales Support Specialist to join their Vehicle Remarketing function in Bristol.

This role plays a critical part in supporting dealer relationships and enabling the performance of proactive outbound sales teams. Acting as the first point of contact for dealer administrative and support queries, you will ensure efficient resolution, maintain high service standards, and contribute to a consistent, positive dealer experience.

This is an excellent opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys balancing operational accuracy with relationship management.

• Handle inbound dealer enquiries via phone, email, and chat in a professional and efficient manner
• Deliver high-quality first-contact resolution, minimising escalations and referrals
• Build strong, trust-based relationships with dealers
• Identify opportunities to promote relevant products and services in line with business objectives
• Support dealer engagement initiatives and sales activity where appropriate

• Provide administrative support to the wider Customer Development function
• Maintain accurate records, reporting, and system updates
• Ensure processes are managed efficiently and within agreed service levels
• Work closely with internal teams to ensure consistent communication and service delivery
• Achieve agreed KPIs including productivity, quality, telephony metrics, and customer experience standards
• Contribute to continuous process improvement by providing feedback and suggestions

• Experience in customer service, inbound support, or administrative operations
• Strong communication skills with a commitment to delivering excellent service
• Ability to manage multiple queries and prioritise effectively in a busy environment
  
  Proficiency in Microsoft Office and confidence using CRM or telephony systems
• Strong problem-solving ability and sound decision-making skills
• Proactive, adaptable, and team-oriented mindset
• Experience using Salesforce or Genesys Cloud
• Exposure to vehicle sales, automotive, or remarketing environments

• Confident and professional communicator
• Detail-oriented with strong organisational skills
• Calm under pressure with a focus on first-point resolution
• Motivated by delivering positive customer outcomes
• Collaborative and supportive team contributor

Our client offers a competitive and well-rounded benefits package, including:

• Annual discretionary bonus
• 28 days annual leave with option to buy/sell additional days
• Hybrid working model (up to 2 days remote per week)
• Private medical insurance
• Life assurance (4x basic salary)
• Electric/Hybrid Car Salary Sacrifice Scheme
• Cycle to Work Scheme (with on-site facilities)
• Access to digital healthcare and wellbeing applications
• Funded health screening (age-dependent)
• Volunteering leave
• Employee discount platform
• Access to prayer rooms and quiet spaces
• Additional voluntary benefits including dental insurance and gym discounts
• Inclusive and accessible working environment

If you are a customer-focused professional seeking a role that combines dealer support, operational excellence, and collaborative team working, we encourage you to apply.

Please submit your CV as soon as possible, as applications may be reviewed prior to the published closing date. Shortlisted candidates will be contacted for further discussion.