Client Relationship Executive

Client Relationship Executive - Hybrid Role in Bristol

Are you someone who enjoys building relationships, helping customers, and turning enquiries into great outcomes? This is a fantastic opportunity for a Client Relationship Executive to join a growing team, focusing on inbound enquiries, developing client relationships, and delivering excellent ongoing service.

What you'll be doing

As the Client Relationship Executive, you'll play a key role in managing inbound enquiries and maintaining strong relationships with existing customers. You'll help convert enquiries into new business, support clients with their needs, and ensure they receive a high level of service throughout their journey.

Day to day you'll:

Respond to inbound enquiries via phone, email, and online channels

Build relationships with clients and understand their needs

Recommend the most suitable services and explain key benefits

Manage the process from enquiry through to confirmed sale

Maintain accurate client records in CRM and billing systems

Contact existing clients to support renewals and identify additional opportunities

Handle customer queries and complaints professionally and efficiently

Work closely with internal teams such as Finance, AML, and Marketing

Share feedback on client needs and trends to support business improvement

What experience you'll need

Experience in customer service, client relationship management, account management, or inbound sales

Strong communication and interpersonal skills

A confident and professional telephone manner

Good organisational skills and attention to detail

Experience using CRM systems and managing customer information

A proactive and positive approach to working with clients

What you'll get in return

Salary up to 32,000 plus 10% bonus

Hybrid working pattern (3 days in the office, 2 from home)

A supportive and collaborative team environment

A varied role combining customer relationships and inbound enquiries

Opportunity to grow and develop within a growing business

What's next

If you enjoy working with people, building relationships, and delivering excellent service, we'd love to hear from you.

Apply now or get in touch with Dom for more information.

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