Customer-service-advisor

Customer Service Advisor

Central Bristol (hybrid working available after first 1–2 months). Up to £26,000 per annum (depending on experience).

• Hybrid working: 3 days in the office, 2 days remote.
• 25 days' holiday plus Bank Holidays - and your birthday off!
• Discretionary annual bonus up to 20% of your salary.
• Contributory pension scheme (up to 12%).
• Private Medical Insurance (after probation).
• Discounts on retail, hospitality, fitness, and training courses.
• Regular socials, including Summer and Winter parties.

Full time, permanent role working Monday-Friday, with three shift patterns: 08:00‑16:00, 09:00‑17:00, or 10:00‑18:00 (working two weeks for each shift pattern).

We’re looking for a Customer Service Advisor to join our client’s really friendly team, providing first‑class support to customers across a range of products and services.

You will be handling high call volumes in a busy office environment, as the first point of contact; you’ll handle member queries via inbound and outbound customer service calls, email, and web chat, ensuring every interaction is helpful, accurate, and leaves the customer feeling genuinely cared for.

This is a fantastic opportunity for someone who takes pride in great service, enjoys solving problems, and thrives in a supportive team environment.

• Act as the first point of contact for member queries across phone, email, web chat, and post.
• Provide clear, accurate and empathetic support, resolving queries or escalating to the relevant department.
• Process payments securely over the phone (card and direct debit).
• Administer and process important documents.
• Log and forward regulatory complaints to the appropriate team.
• Maintain accurate member records and ensure all correspondence is correctly stored.
• Keep up to date with products, services, and internal systems to provide informed support.
• Ensure compliance with FCA guidelines, Data Protection, Health & Safety, IT and Anti‑Money Laundering policies.

You’ll be calm, considered in your approach, compassionate, and confident communicating with people from all walks of life. You don’t need years of financial services experience; what matters most is your enthusiasm, accuracy, and ability to deliver a great customer experience every time and enjoy being a positive attribute to the team!

• Telephone based customer service is a must – ideally high volume.
• A supportive team player with a positive, proactive approach.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable working in a fast‑paced environment.
• Confident using a range of computer systems and communication tools.

Ready to join a team where great service really matters? Apply today and start making a difference.