Customer Support Assistant

Position: In Life Customer Support Assistant
## In Life Customer Support Assistant Apply locations:
Bristol CECtime type:
Full time posted on:
Posted Todayjob requisition :
JR
** At Ayvens, progress starts with you.
** Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Our Customer Support function is dedicated to delivering exceptional on‐boarding and in‐life service to both internal colleagues and external Ayvens customers. As part of this team, you’ll play a key role in shaping a seamless, positive customer journey, built on fast, proactive, and genuinely impressive interactions.

We’re looking for an In‐Life Customer Support Assistant to join our In‐Life and End‐of‐Contract teams in Lyde Green, Bristol (BS16 7LB
).  This is a great opportunity for someone who thrives in a customer‐focused environment and enjoys supporting both internal teams and external customers. If you’ve worked in a frontline support role and take pride in delivering outstanding service, we’d love to hear from you.

The key responsibilities of the role are as follows:
* Administration of setting up and termination of all vehicles in the Ayvens fleet
* Support frontline teams with technical support relating to any processes and queries.
* Ensure that tasks are completed in agreed SLA’s and to a high level of accuracy.
* Manage the relationships regarding the different rental schemes offered.
* Process both in-life and end of contract amendments.
* Process termination of all vehicles returned within IT Systems ensuring records are accurate Termination quotes across multiple contract types.
* Reschedules and modifications of agreements in line with policy Vehicle disposals.
* Ownership and escalation of queries.
* Processing of invoices and any queries in relation to these Ad hoc project work.

Skills & Experience Required
* Strong communication skills across all channels, including face‐to‐face conversations, telephone support and email correspondence.
* Excellent time‐management and organisational abilities.
* Self‐motivated and proactive, with a commitment to delivering high‐quality work and continuously improving.
* A collaborative mindset, supporting colleagues by sharing knowledge, experience, and expertise to help others develop and grow.

What we offer
*** Rewards & Financial Benefits
*** Salary: £27,030, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)
Retail discounts programme, Gym Flex membership options, Cycle to Work scheme
*** Health & Wellbeing
*** Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
*** Time Off & Work–Life Balance
*** 25 days’ annual leave + an additional Celebration Day,
* 37.5 hour week, Monday to Friday, no weekends,
* Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).
*** Workplace & On‐Site Facilities
*** Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events
* Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!

What’s the worst that can happen?!
*** Why Ayvens?
** With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration.

We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
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