Customer Service Representative

Customer Service Representative - Bristol

Bristol
• From £26,228 per year

You’ll be joining a people and technology‑driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers plan for retirement, access investments, update personal information, or support families during bereavements, you’ll ensure a seamless experience during the moments that matter.

Salary: £26,228

Hours: Monday – Friday, 8:30am – 6:00pm

Location: Bristol Lake view, Bristol, BS34 8SW

• Accredited Real Living Wage employer
• No weekend or evening working
• 31 days annual leave (includes UK Bank Holidays)
• Annual discretionary bonus eligibility
• Contributory pension scheme (up to 6% matching)
• Group Life Assurance and Group Income Protection
• Supportive people policies – Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance, and mental, physical, and financial support
• Personal and career development opportunities across a wide range of business functions and specialist areas
• Perks at Work (expansive online discounted shopping)
• Car lease scheme and Jaguar Land Rover discount
• Cycle to Work scheme and interest‑free season ticket loans

• Passionate about delivering a seamless customer experience with empathy and respect, remaining calm under pressure
• Excellent listeners with strong verbal and written communication skills, able to simplify complex matters while providing outstanding service
• Great problem solvers, flexible, and adaptable to changing priorities
• Comfortable switching between multiple IT applications with attention to detail
• Proficient in Microsoft Office (Word & Excel)
• Excited to work with a diverse community and be part of a supportive workplace culture
• Passionate about learning and sharing knowledge to enhance skills and develop best practice
• Focused on living our values – integrity / respect for the individual / leading change / learning and sharing / excellence

Established in 2005, Diligenta is the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions by handling some of the most difficult and important calls a person can ever make. Customer service is at the heart of everything we do. We deliver exceptional service on behalf of many well‑known brands, supported by a unique technology solution that benefits over 23 million customers – that’s one in three people in the UK.

We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.