Mandarin Customer Support Specialist. LilyLifestyle

Mandarin Customer Service Advisor

Central Bristol

Our client, a long established and highly respected manufacturing company, is looking for a Mandarin Customer Service Advisor to join their friendly team in Central Bristol. Enjoy a great working culture - and start your weekend early with a 1pm Friday finish
.

• Mon-Thu: 07:45-16:00
• Fri: 07:45-13:00
• 35.25 hours per week
• Start time: 8am or earlier

£32,000 per annum

You’ll support customers across North East Asia and other global regions, handling enquiries, managing onboarding, coordinating installations and ensuring every customer receives exceptional service.

• Manage customer onboarding
• Produce accurate quotations within 48 hours
• Keep CRM records up to date
• Provide fast, clear customer information
• Handle enquiries and complaints within 48 hours
• Support field sales teams and attend occasional trade shows

• Main point of contact for installation scheduling
• Coordinate Service Technicians via the Installation Calendar
• Prepare installation documents and customer paperwork
• Produce and share PCET reports promptly

• 35.25 hour working week
• 8am start, 45 minute lunch (shorter on Fridays)
• 1pm Friday finish
• Hybrid working - 1 day from home after probation
• Profit share twice yearly (Jan & July)
• 25 days holiday bank holidays (3 reserved for Christmas)
• Medicash health scheme
• Royal London pension (employee 5%, company 4%)
• 3 month probation
• 4 salary death in service benefit
• On site parking

If you're ready to join a supportive team in a varied, international facing role,